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Watford FC Community Sports & Education Trust; Harrow; On-site; GBP 31,000 - 32,000; Full time

Job summary

Watford FC Community Sports & Education Trust is seeking a Receptionist / Duty Officer for Cedars Youth and Community Centre. You will ensure a first-class customer experience, coordinate bookings and foster relationships with centre visitors and community groups.

Responsibilities include high quality service, accurate records, diary and payment management, promoting activities, assisting with centre operations, events, gym engagement, and safeguarding across the centre.

Responsibilities

• Providing high quality customer service.
• Ensuring that customer records are accurately kept up to date both manually and electronically.
• Utilise the management booking system for customer bookings, payment collection and diary management purposes.
• Promote the centre to current and prospective customers/community groups to help the team increase income streams.
• Support the Centre Manager with the day-to-day running of the centre.
• To actively promote the centre and the various activities on offer, including holiday courses, birthday parties, young people activities, etc
• To support the fitness aspects of the gym and to be able to fully engage with users.
• To deal with booking enquiries for the Centre effectively, receive and record accurately all cash/cheque/credit card takings using the Xn Leisure system.
• Memberships, both gym and social, are maintained effectively and accurately and inductions arranged when necessary.
• To assist with the ‘set up’ of activities for external users.
• To assist with catering requirements for external hirers and the layout of catering.
• To understand the requirements of the local community. To promote activity programmes that will service the needs of the local Meriden community.
• To open up / close the Centre ensuring all procedures are correctly followed.
• Support the Centre Manager collate relevant reports as requested.
• Carry out all meaningful tasks, when so asked to do, by the Centre Manager.
• To actively promote the Trust in a positive and professional manner.
• Maintain an ‘office tidy’ environment.
• To champion Watford Welcomes values and contribute to all Equity, Diversity & Inclusion (EDI) activities. To be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with Watford FC CSE Trust Equal Opportunities Policy.
• Safeguarding and promoting the welfare of children & adult across the business, ensuring that Trust policies, procedures and practices in regard to safeguarding are followed at all times.

Job description

Company: Watford FC Community Sports & Education Trust

Are you a team player who wants to make a positive difference in your local community? If this is you, come and join the team at Cedars Youth and Community Centre. As a Receptionist / Duty Officer you will be responsible for ensuring the delivery of a first-class customer experience to all customers that visit the Centre. Whilst coordinating bookings you will build relationships with centre customers and play a key role in developing the centre.

Your Roles and Responsibilities, but Not Limited To

Providing high quality customer service.

Ensuring that customer records are accurately kept up to date both manually and electronically.

Utilise the management booking system for customer bookings, payment collection and diary management purposes.

Promote the centre to current and prospective customers/community groups to help the team increase income streams.

Support the Centre Manager with the day-to-day running of the centre.

To actively promote the centre and the various activities on offer, including holiday courses, birthday parties, young people activities, etc

To support the fitness aspects of the gym and to be able to fully engage with users.

To deal with booking enquiries for the Centre effectively, receive and record accurately all cash/cheque/credit card takings using the Xn Leisure system.

Memberships, both gym and social, are maintained effectively and accurately and inductions arranged when necessary.

To assist with the ‘set up’ of activities for external users.

To assist with catering requirements for external hirers and the layout of catering.

To understand the requirements of the local community. To promote activity programmes that will service the needs of the local Meriden community.

To open up / close the Centre ensuring all procedures are correctly followed.

Support the Centre Manager collate relevant reports as requested.

Carry out all meaningful tasks, when so asked to do, by the Centre Manager.

To actively promote the Trust in a positive and professional manner.

Maintain an ‘office tidy’ environment.

To champion Watford Welcomes values and contribute to all Equity, Diversity & Inclusion (EDI) activities. To be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with Watford FC CSE Trust Equal Opportunities Policy.

Safeguarding and promoting the welfare of children & adult across the business, ensuring that Trust policies, procedures and practices in regard to safeguarding are followed at all times.

£30,630 - £32,346 pa Inclusive of High Cost Area Supplement

£30,630 - £32,346 inclusive of HCAA per annum pro rata