Community Caseworker

North East Combined Authority; Tees Valley; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous leave entitlement

Pension scheme

Flexible working

Cycle to work scheme

Job summary

Middlesbrough Council is seeking a Community Case Worker to support socially excluded individuals and help them reconnect with their communities. You will work 1:1 and in groups, delivering person-centred support and promoting the Staying Included service to stakeholders.

The role requires a GCSE English and Maths at grade C/4 or higher and offers a generous benefits package, with flexible working options and ongoing development opportunities.

Qualifications

• GCSE English and Maths (Grade C/4+ or equivalent).
• Experience delivering person-centred support.
• Knowledge of community support services.

Responsibilities

• Provide 1:1 and group support tailored to individuals.
• Help people reconnect with communities and improve wellbeing.
• Promote the Staying Included service to stakeholders and clients.
• Support people to access community services and networks.

Skills

Customer service

Community services knowledge

Verbal communication

Written communication

Stakeholder engagement

Promoting services

Education

GCSE English and Maths (Grade C/4+)

Job description

We have an exciting role on offer within our Prevention, Provider and Support Services as a Community Case Worker in the Staying Included team.

Please note this is a fixed term contract until 30.09.2028.

As a Community Caseworker, you will play a key role in supporting individuals who are socially excluded, helping them reconnect with their communities and improve their wellbeing.

Working on both a 1:1 and group basis, you will:

• Provide person-centred support tailored to individual needs.
• Help people build confidence, resilience, and independence.
• Enable access to community services, activities and support networks.
• Promote the Staying Included service to stakeholders and clients.

This is a rewarding role where you can make a real difference, supporting people to feel more connected and included in their local area.

We are looking for an enthusiastic and compassionate individual who can demonstrate:

• Excellent customer service skills.
• Knowledge and understanding of community support services.
• Strong verbal and written communication skills.
• A proven track record of delivering person-centred support.
• Experience promoting services and engaging stakeholders.

To be successful in this role you need a GSCE at Grade C or 4 and above in Maths and English (or equivalent Functional Skills).

If you are passionate about supporting people and thrive in a people-focused role, we would love to hear from you.

In return we can offer:

• Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
• Excellent pensions plus to-up options.
• Staff networks run by our staff for our staff.
• Flexible working (dependent on job role).
• Electric car lease scheme.
• Cycle to work scheme.
• Employee benefits portal including Wellbeing and Employee Assistance Programme.
• Staff lottery.
• Travel and car parking schemes.
• Ongoing training and development opportunities.
• Excellent career progression opportunities and more.

If this is you, this may be the opportunity you are looking for!

Please note Middlesbrough Council do not currently offer sponsorships.

The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.