Community Care Navigator

Cardiff and Vale University Health Board; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) invites applications for a Care Navigator within the Integrated Neighbourhood Teams on the Oxford Road Campus. The role links hospital and community services to support safe discharge, signpost patients, and coordinate care across health, social care and VCSE partners.

You will work with multidisciplinary teams, manage information sensitively, and help identify patient needs early.

Qualifications

• A-level / NVQ 3 or equivalent experience in admin / business / marketing / customer service.
• Experience with IT solutions and with patients in a clinical environment.
• Ability to meet deadlines.
• Experience in multidisciplinary teams.
• Experience handling sensitive or confidential information.
• Proven administrative experience.
• Leadership and development qualities; experience supervising junior staff.
• Experience undertaking Appraisals.

Responsibilities

• Coordinate care navigation across hospital and community services.
• Signpost and link people to relevant services in the community.
• Support discharge planning and reduce unnecessary admissions.
• Work with Neighbourhood Multi-agency Meetings and MDTs.
• Promote patient access and maintain follow-up in the community.

Skills

A-level / NVQ 3

IT solutions experience

Clinical environment exposure

Deadline-driven

Multidisciplinary teamwork

Confidential information handling

Administrative experience

Leadership & Development

Appraisals

Education

A-level / NVQ 3 or equivalent

Job description

The Care Navigator service in Manchester & Trafford is part of the Integrated Neighbourhood Teams. The service offers a community facing service with focus on delivering a seamless interface between hospital and community services, ensuring the people of Manchester have access to the right services at the right time in the right location. The Care Navigator service consists of non-clinical staff members, who work closely alongside existing services across hospital and community settings including health, social care and Voluntary, Community and Social Enterprise (VCSE) organisations. The service is managed and supported by the Integrated Neighbourhood Lead as part of the Integrated Neighbourhood Teams in Manchester. The Trafford Care Navigator service is part of the wider team and are managed by the Specialty Lead directly. The Care Navigators link directly with community based services and are able to signpost and support people to access services in the community. Providing the patient has given permission to be discussed by the Neighbourhood team across health, social care and VCSE organisations, neighbourhood teams are able to identify patients for discussion by getting in touch with a care navigator for that relevant neighbourhood. They play a key role in the establishment and facilitation of the Coordinated Care Pathway (CCP) which involves supporting Neighbourhood Multi-agency Meetings (MAMs) and Multi disciplinary meetings (MDTs), Proactively work together with services across boundaries to ensure people are kept in the community through supporting admission avoidance/prevention alongside community teams, admission deflection at the front door of hospitals and facilitated discharge from the hospital wards. Champion a personalised case management approach, accessing multiple services to ensure a care navigation package for the patient encompasses all their needs for health and wellbeing. Gather information at the earliest opportunity and present this to clinicians to give them confidence and aid their decisions helping prevent any unnecessary admissions to hospital. Promote access to relevant services and cascade information that aids the support of a patients discharge as well as following this up in the community by either a phone call or face to face visit. Link patients directly into the Co-ordinated Care Pathway engaging relevant health, social and VCSE services as well as signposting and linking people into services to support them in the community. Provide patient choice and ensure people and their carers have access to the most appropriate services at the right time in the right place and continue to monitor them and work with services to reduce the risk of deterioration and help prevent unnecessary hospital admissions.
A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role,

• A-level/ NVQ 3 or equivalent experience in admin / business / marketing / customer service environment
• Experience and confidence working with a range of IT solutions, Experience of working with patients/service users in a clinical environment
• Proven experience of working to deadlines.
• Problem solving abilities.
• Experience of working as part of a multidisciplinary team.
• Experience of dealing with sensitive/confidential information
• Proven administrative experience
• Leadership & Development qualities, Experience in supervising junior staff
• Experience of undertaking Appraisals.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless,high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one., As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.