Procurement Helpdesk & Analysis Assistant

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Manchester University NHS Foundation Trust is seeking a proactive Helpdesk & E‑Commerce support post within its expanding P2P team. You will deliver efficient Helpdesk assistance to Trust End Users and external stakeholders, utilising Integra and related procurement systems to ensure accurate processing.

You will liaise with internal departments, support the development of P2P functions, and help remove manual steps through automation while aligning with national procurement guidelines.

Qualifications

• Provide effective helpdesk support to Trust End Users and External Stakeholders.
• Work with Integra, Manage Service Engine and Financial reporting systems.
• Assist in developing P2P Helpdesk & E-Commerce functions.
• Collaborate with internal stakeholders at all levels.
• Adhere to current Procurement procedures and DBS requirements.

Responsibilities

• Provide helpdesk support to Trust End Users and External Stakeholders.
• Collaborate with Scan 4 Safety, Accounts Payable and E-Commerce to ensure correct procedures are followed.
• Contribute to development of departmental strategies and automation of manual processes.
• Assist senior management with delivery of the service and proactive processes.

Skills

Helpdesk support

Stakeholder liaison

Procurement systems

Analytical skills

IT literacy

Tools

Integra

Manage Service Engine

Finance & Procurement System

Job description

This is a chance to join a rapidly changing and expanding Procurement team, the largest Procurement team in the NHS - at a forward thinking NHS Foundation Trust.

As a member of the P2P Systems & Development Team, the post holder will be expected to provide highly effective, efficient, and technical support to the Helpdesk & E-Commerce Manager. Utilising tools such as the MFT Finance & Procurement System, Integra as well as Manage Service Engine and Trust wide Financial reporting systems.

The postholder will be responsible for the support and assistance of Trust End Users & External Stakeholders and are in accordance with current Procurement procedures. In addition, the post holder will support the development of P2P Helpdesk & E-Commerce functions. Instrumental to the role is the ability to liaise and negotiate with internal stakeholders of all levels as well as collaborate with connected stakeholders.

Post holder will be responsible for helpdesk support to Trust End Users and External Stakeholders and work closely with colleagues in Scan 4 Safety, Accounts Payable and E-Commerce to ensure correct procedures are followed and adhered too. Development of departmental strategies and adherence to national guidelines around carter metrics, and development to remove manual process utilising automated technology where possible.

Operational efficiency and development of proactive processes for daily running of the department will also be a consideration for the postholder and assisting senior management with delivery of the service.

To undertake any other duties which are deemed appropriate to the band when requested by senior colleagues, the above indicates some of the main duties of the role which may be reviewed in light of experience and developments within the service - any review will be undertake in conjunction with the post-holder, MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we're proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police that's considered relevant to the role.

Enhanced with BarredLists: Includes all of the above, plus checks against the children's and/or adults' barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit:https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you're part of something bigger from day one.