Reception Manager

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic collection of hotels and restaurants as a Reception Manager at a prestigious 5-star hotel in Manchester. This role offers an exciting opportunity to lead a motivated team, ensuring exceptional service and guest satisfaction. With a focus on integrity, ambition, and quality, you will thrive in a rewarding environment that values your contributions. Enjoy a range of benefits including generous holiday allowances, complimentary meals, and opportunities for promotion and training. If you are passionate about hospitality and ready to make a difference, this position is perfect for you.

Benefits

28 days holiday per annum

Complimentary hot meals

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Access to discount platform

Company pension scheme

Regular social events

Annual recognition events

Access to company doctor

Qualifications

• Proven experience in a supervisory role within a 4 or 5-star hotel.
• Ability to lead, coach, and develop a team effectively.

Responsibilities

• Ensure smooth running of lobby operations and exceed guest expectations.
• Lead and motivate the lobby team for high service delivery.

Skills

Customer Service Skills

Leadership

Attention to Detail

IT Applications (Opera, Office 365, Guest Plus)

Education

Experience in Hospitality Management

Tools

Opera

Office 365

Guest Plus

Job description

Social network you want to login/join with:

The Edwardian Manchester, A Radisson Collection Hotel

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2d7073ea34d3

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Reception Manager for our 5 Star The Edwardian Manchester, A Radisson Luxury Collection Hotel.

Overview:

An amazing opportunity to join The Edwardian Manchester Hotel.

As a Reception Manager, you will be responsible for ensuring the smooth running of the lobby operation, maintaining a high level of service, and exceeding guest expectations.

Your focus will be on service delivery and guest satisfaction within this role.

You will lead and motivate the lobby team to establish a highly motivated and effective team.

About You:

Proven experience overseeing a busy reception as a supervisor or hotel duty manager in a 4 or 5-star hotel.

Previous experience with IT applications including Opera, Office 365, Guest Plus.

Ability to lead, coach, and develop a team.

Excellent attention to detail and customer service skills.

Impeccable command of the English language, both written and spoken.

Company Benefits:

• 28 days holiday per annum including Bank Holidays, increasing with long service
• Complimentary hot meals, salad bar, and unlimited beverages daily
• Recommend a Friend Scheme of up to £500 per referral
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for Edwardian Hotels for staff, their families, and friends
• Access to a discount platform for popular stores and outlets
• Auto-enrolment into our company pension scheme
• Regular social events across hotels
• Annual recognition events
• Wellbeing champions across hotels
• Access to company doctor and occupational health support
• Access to online learning platform Edwardian Academy
• Opportunities for promotion and training programs

In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required during recruitment.