Switch Board Operator / Telephonist (Hybrid)

TN United Kingdom; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Switch Board Operator / Telephonist to join their dynamic team in Manchester. This hybrid role offers the opportunity to work both in the office and from home, providing essential telephony support to Loss Adjusters handling a diverse portfolio of insurance claims. The ideal candidate will possess excellent communication skills, a strong customer service ethos, and a background in the insurance sector. Join a progressive company that values employee development and offers a supportive work culture.

Benefits

Company Contributory Pension

Life Assurance Benefit

25 Days Holiday

Perks at Work Membership

Exam Study Support

Qualifications

• Experience in telephony support within an insurance environment.
• Excellent customer service skills and a professional telephone manner.

Responsibilities

• Answering and transferring a high volume of telephone calls.
• Dealing with basic queries and recording detailed notes.

Skills

Customer Service

Communication Skills

Telephony Support

Insurance Knowledge

Job description

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Switch Board Operator / Telephonist (Hybrid), Manchester

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Client:

i4 Jobs

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cc9b253b9168

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Description

Switch Board Operator / Telephonist (Hybrid)

Job Type: Full Time, Permanent

Location: Manchester / Hybrid

Working Hours: The role can be hybridwith 3 days in the office and 2 from home

• A company people centric culture
• Competitive base salary dependent on level of experience & qualifications
• Company Contributory Pension
• Life assurance benefit – x4 annual basic salary
• 25 days holiday, plus bank holidays and our purchase/buy back scheme
• Various discounts on lifestyle and entertainment via our ‘Perks at Work’ membership
• Exam study and support

Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years’ experience. We’re a trusted and secure provider of commercial loss adjusting services to major commercial insurers and ourclients represent a major segment of the UK commercial insurance market.

Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.

The Role – Switch Board Operator / Telephonist (Hybrid)

We are looking for an experienced Switch Board Operator / Telephonist from a Loss Adjusting background to provide telephony support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims.

You will form part of the loss adjusting support team based in central Manchester. Remote/hybrid working can be considered. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are a must.

As a telephonist, you will be responsible for taking and transferring incoming calls to the business together with answering basic queries from the claims file.

A sound background in an insurance environment would be advantageous.

Responsibilities – Switch Board Operator / Telephonist (Hybrid):

• Answering a high volume of telephone calls and transferring to the relevant department/person
• Where possible, dealing with and resolving basic queries to promote claim proactivity
• Recording detailed notes pertaining to the call
• Taking detailed messages and emailing these to the relevant person
• Ensuring any issues are raised with the case handler or their claim technician
• Assist other areas of the business with tasks as required by your Team Leader

Person Specification – Switch Board Operator / Telephonist (Hybrid)

If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you. We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills.

Are We for you?

If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check