Switchboard Operator & Post Room Assistant

Sodexo Group; Manchester, Salford; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading company is seeking a Switchboard Operator and Postroom Assistant to manage calls and mail processing at HMP Forest Bank. This full-time role requires strong communication and organizational skills, with a commitment to confidentiality. Join a diverse team that values inclusion and offers extensive benefits.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Previous experience in administrative or customer service roles.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Manage the switchboard system from 9:00 AM to 4:15 PM.
• Sort and process mail, including prisoner correspondence.
• Answer incoming calls and direct them appropriately.

Skills

Communication

Customer Service

Organizational Skills

Job description

Switchboard Operator & Post Room Assistant

Job Introduction

Job Title: Switchboard Operator and Postroom Assistant

Location: HMP Forest Bank, Agecroft Road, Salford
Company: Sodexo
Salary: £24,241.13 rising to £25,050.85 after 1 years service
Job Type: Full-Time, Permanent

Purpose of the Job:

The Switchboard Operator and Postroom Assistant will manage the switchboard system from 9:00 AM to 4:15 PM during the working week and assist with sorting and opening mail to ensure timely processing.

Key Responsibilities:

Answer all incoming calls and direct them to the appropriate department.

Maintain a professional and friendly demeanor when interacting with callers and visitors.

Ensure all mail, including prisoner correspondence, is sorted and processed by the end of the day.

Assist with any additional postroom-related duties.

Key Requirements:

Previous experience in administrative or customer service roles.

Strong communication and customer service skills.

Ability to handle sensitive information with confidentiality.

Excellent organizational skills and attention to detail.

Client & Customer Satisfaction

Professionalism & Integrity

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services .

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity . We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves . We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds .

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations . We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job .

Salary £24,241.13 Per Annum rising to £25,050.85 after 1 years service

Frequency Annual

Job Reference SDX/TP/2224383/142854

Contract Type Permanent

Closing Date 11 June, 2025

Job Category Custodial Services

Business Unit UK Government - Justice

Location HMP Forest Bank, Agecroft Road, Salford, Manchester, M27 8FB, United Kingdom