Welfare Benefits Caseworker: Patient Support & Outreach

Citizens Advice; Liverpool; On-site; GBP 23,000 - 29,000; Full time

Job summary

Citizens Advice is seeking a Welfare Benefits Adviser to support patients and carers with welfare benefits, debt management, employment and housing guidance across the primary and secondary care networks. You will interview clients, interpret complex information, and advocate for appropriate solutions, leveraging Citizens Advice tools and networks.

Applicants should have experience in welfare benefits advice, strong communication skills, and a commitment to equality and diversity.

Qualifications

• Experience providing welfare benefits advice.
• Knowledge of equality and diversity principles in advice work.
• Ability to interview clients using sensitive listening and questioning skills.

Responsibilities

• Interview clients to understand problems and empower priorities.
• Use Adviser Net to find, interpret and communicate information.
• Research options and implications for informed decisions.
• Represent clients to third parties when needed and draft letters.
• Maintain detailed case records for continuity and reporting.
• Ensure all work aligns with quality standards and policies.

Skills

Welfare benefits advice

Equality & diversity

Interviewing clients

IT literacy

Teamwork

Target-based workload

Research & analysis

Statistics understanding

Tools

Citizens Advice Adviser Net

Job description

Citizens Advice is seeking a Welfare Benefits Adviser to support patients and carers with welfare benefits, debt management, employment and housing guidance across the primary and secondary care networks. You will interview clients, interpret complex information, and advocate for appropriate solutions, leveraging Citizens Advice tools and networks.

Applicants should have experience in welfare benefits advice, strong communication skills, and a commitment to equality and diversity.