Communications Strategist

PassFort; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Moody's in London is seeking a Communications Strategist to shape internal communications for a global employee base. You will lead projects across onboarding, recognition and culture, translating policy changes into clear, human messaging.

You will draft messages for People leadership, monitor engagement metrics, and partner with Enterprise Reputation teams to keep narratives aligned. A BA/BS and 3–5 years in internal or HR communications are required; interest in AI and responsible use a plus.

Qualifications

• Three to five years of experience in internal communications, employee experience or human resources communications in a large, global organization.
• Experience supporting communications tied to human resources and People programs. Exposure to sensitive or complex workforce topics is preferred
• Strong writing skills, with the ability to make policy and program changes clear and human. Required to translate performance, compensation and benefits updates into accessible employee communications
• Good judgment in handling confidential or emotionally sensitive material. Required because the role supports communications on sensitive workforce topics, including organizational change
• Familiarity with employee engagement or lifecycle communications platforms and metrics is desired, to track engagement and feedback and refine programs based on results
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Responsibilities

• Execute employee communications across onboarding, recognition, career milestones and culture, making Moody's employee experience clear, credible and human.
• Execute communications programs across the employee lifecycle, including onboarding, promotions, anniversaries, recognition programs and career-milestone moments
• Draft clear, credible employee communications that translate People team policy and program updates (performance, compensation, benefits) into accessible, human language
• Support the Vice President in developing narrative and messaging materials for Chief Human Resources Officer and leadership updates on People team priorities
• Help ensure lifecycle messaging stays consistent with the voice and cadence of enterprise-wide internal communications led by Moody's Corporation Reputation
• Produce content and support channel planning for culture and engagement initiatives, including recognition and employee-storytelling programs
• Assist in preparing communications approaches for sensitive workforce topics, including organizational change, under the Vice President's guidance
• Track engagement and feedback data on lifecycle communications and help refine programs based on results
• Partner with colleagues on Executive Visibility, Brand and Regional Communications teams to keep internal and external narratives aligned

Skills

Internal communications

Employee experience

HR communications

Strong writing

Confidential handling

Lifecycle communications

AI awareness

Stakeholder management

Education

Bachelor's degree

Job description

Communications Strategist

London, United Kingdom

• Posted: 10/12/2026
• Job reference: 15494
• Experience level: Experienced Hire
• Job category: Marketing, Communications & Corporate Affairs
• Line of business: Corp Affairs

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Three to five years of experience in internal communications, employee experience or human resources communications, ideally in a large, global organization. Required to support communications at the scale and complexity of a global employee base
• Experience supporting communications tied to human resources and People programs. Exposure to sensitive or complex workforce topics is preferred
• Strong writing skills, with the ability to make policy and program changes clear and human. Required to translate performance, compensation and benefits updates into accessible employee communications
• Good judgment in handling confidential or emotionally sensitive material. Required because the role supports communications on sensitive workforce topics, including organizational change
• Familiarity with employee engagement or lifecycle communications platforms and metrics is desired, to track engagement and feedback and refine programs based on results
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor's degree required

Responsibilities

Execute employee communications across onboarding, recognition, career milestones and culture, making Moody's employee experience clear, credible and human.

• Execute communications programs across the employee lifecycle, including onboarding, promotions, anniversaries, recognition programs and career-milestone moments
• Draft clear, credible employee communications that translate People team policy and program updates (performance, compensation, benefits) into accessible, human language
• Support the Vice President in developing narrative and messaging materials for Chief Human Resources Officer and leadership updates on People team priorities
• Help ensure lifecycle messaging stays consistent with the voice and cadence of enterprise-wide internal communications led by Moody's Corporation Reputation
• Produce content and support channel planning for culture and engagement initiatives, including recognition and employee-storytelling programs
• Assist in preparing communications approaches for sensitive workforce topics, including organizational change, under the Vice President's guidance
• Track engagement and feedback data on lifecycle communications and help refine programs based on results
• Partner with colleagues on Executive Visibility, Brand and Regional Communications teams to keep internal and external narratives aligned

About the team

Our People & Lifecycle Communications team, part of Moody's Corporation Reputation, is responsible for communicating the employee experience as thoughtfully as it is designed, from the moment employees join to the milestones that mark their careers.

We contribute to Moody's by:

• Partnering with the People team to turn programs and policy updates into clear, human communications.
• Celebrating employee milestones and achievements through recognition and storytelling programs.
• Keeping internal and external narratives aligned with the Executive Visibility, Brand and Regional Communications teams.

By joining our team, you will be part of exciting work in London, shaping the employee experience and exploring how AI tools can improve the way we communicate.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.