Communications & Content Coordinator

Agena Group; Lancing; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Training & development

Volunteer days

Employee assistance

Cycle to work

EV charging

Offices in the UK

Job summary

Agena Group is seeking a Communications & Content Coordinator to deliver clear, useful communications for clients, prospects, service users and colleagues across multiple channels. This hands-on role covers content creation, internal communications, customer evidence and digital coordination.

You will translate complex operational information into audience-friendly content, manage calendars and publish across websites, email, social and presentations, while upholding brand identity and accuracy.

Qualifications

• Degree or qualification in communications, content, journalism, marketing or equivalent.
• Excellent writing and communication skills.
• Ability to translate complex information into clear, engaging content.
• Experience with AI-assisted content creation.

Responsibilities

• Create, edit and publish engaging content across websites, email, social media, newsletters, presentations and other digital channels.
• Develop content for Agena and its portfolio brands, ensuring the correct tone, messaging and brand identity.
• Manage content calendars, asset libraries and publishing schedules to keep communications accurate and up to date.
• Turn complex operational, technical and commercial information into clear, audience-friendly content.
• Produce client case studies, testimonials, sales collateral, presentations and customer-focused communications.
• Support internal communications, leadership updates, colleague engagement campaigns and workforce communications.
• Create clear and accessible information for motorists and service users, including FAQs, guidance materials and customer communications.
• Support change, acquisition and integration communications, including announcements, FAQs and stakeholder updates.
• Monitor content performance and engagement, using insights to continuously improve communication effectiveness.
• Use approved AI tools responsibly to support content creation, while maintaining accuracy, brand standards and confidentiality.

Skills

Writing

Content creation

Project management

Stakeholder management

AI tools

Education

Communications degree

Job description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Agena is looking for an organised and creative Communications & Content Coordinator to help deliver clear, useful and credible communications for clients, prospects, service users, colleagues and wider stakeholders.

This is a hands‑on delivery role spanning content creation, internal communications, customer evidence, digital channels and communications coordination. The role works from approved priorities, messages and briefs. It does not set corporate narrative, own reputation strategy or determine campaign targeting and performance.

Responsibilities And Duties

• Create, edit and publish engaging content across websites, email, social media, newsletters, presentations and other digital channels.
• Develop content for Agena and its portfolio brands, ensuring the correct tone, messaging and brand identity.
• Manage content calendars, asset libraries and publishing schedules to keep communications accurate and up to date.
• Turn complex operational, technical and commercial information into clear, audience-friendly content.
• Produce client case studies, testimonials, sales collateral, presentations and customer-focused communications.
• Support internal communications, leadership updates, colleague engagement campaigns and workforce communications.
• Create clear and accessible information for motorists and service users, including FAQs, guidance materials and customer communications.
• Support change, acquisition and integration communications, including announcements, FAQs and stakeholder updates.
• Monitor content performance and engagement, using insights to continuously improve communication effectiveness.
• Use approved AI tools responsibly to support content creation, while maintaining accuracy, brand standards and confidentiality.

Who You Are

• An excellent writer and communicator with the ability to adapt content for different audiences and channels.
• Curious, organised and detail‑oriented, with strong project and stakeholder management skills.
• Confident translating complex information into clear, engaging and accessible content.
• Able to manage multiple priorities and deadlines while maintaining high standards of accuracy.
• Comfortable working with colleagues, clients and subject matter experts to gather information and develop content.
• Interested in developing your skills across communications, content marketing, digital channels and customer engagement.
• Experienced in using AI‑assisted tools responsibly while maintaining accountability for the quality and accuracy of your work.
• You will have a relevant degree, apprenticeship or professional qualification in communications, content, journalism, marketing or equivalent practical experience.

Full job description and person specification is available on request and will also be provided during shortlisting and interview stages.

Agena Values

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

We believe a great workplace is about more than benefits. It's about creating a culture where people feel connected, supported and able to make a difference.

Our Engagement Committee brings colleagues together through charity initiatives, local events, book clubs, wellbeing activities and much more. You'll also have the opportunity to get involved with our award‑winning D&I Committee, helping to shape positive change across our group.

Other Information About The Role

Salary: £27,000 - £30,000 per annum, depending on experience

Hours: 40 per week; Monday - Friday 9am - 5pm

Location: Work from home or based in one of our offices in Lancing, Newton Abbot, Slough or Stafford with hybrid flexibilities. (Please note this is a UK based role).

Benefits

• We know there's more to life than work – that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme – 24/7 confidential, independent and professional counselling
• Cycle‑to‑work scheme
• EV Charging points at office locations
• Regular team/company socials

Our selection process is as follows: Application - Screening - Competency Based Interview - Task

You must be able to legally live and work in the UK without sponsorship. This position is based in the UK.

The postholder will be required to travel to external meetings on occasion and to other office locations by the most effective means available.

We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [e-mail]

(No agency speculative contact - thank you)