Compliance Executive

Agena Group; Slough, Highweek, Lancing, Stafford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Free onsite parking

Enhanced holiday allowance

Two paid volunteering days each year

Employee Assistance Programme

Job summary

The Agena Group is seeking a Compliance Executive to manage complaints and investigations, and to support GDPR-related tasks. You will handle complaints by post and email, ensuring timely, accurate responses while upholding our high standards of customer service.

You will also assist the Data Protection Officer's team on Subject Access Requests and related GDPR activities, contributing to a culture of compliance, quality, and continuous improvement across the business.

Qualifications

• Able to process detailed information accurately when handling complaints and data protection matters.
• Able to conduct thorough investigations and assess information and evidence.
• Able to communicate effectively with customers, third parties, management and stakeholders.

Responsibilities

• Manage resolution of complaints within given timescales, including ATA and DVLA.
• Conduct full investigations and document evidence.
• Identify patterns in complaints and escalate for long-term resolution.
• Provide feedback to management for continuous improvement.
• Respond to MP correspondence promptly and to a high standard.
• Liaise with third parties to help conclude complaints.
• Support GDPR tasks and Subject Access Requests as required.

Skills

Complaint handling

Investigation

Data protection

Communication

Policy adherence

Job description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

We are looking for a Compliance Executive to take responsibility for managing, investigating, and responding to incoming complaints received by post and email. In this role, you will ensure that every concern is handled promptly, accurately, and with the appropriate level of care.

Where required and within the scope of the role, you may also support the Data Protection Officer's team with processing Subject Access Requests and other GDPR-related activities. This role plays an important part in maintaining high standards of compliance while upholding our commitment to excellent customer service and satisfaction.

Key Responsibilities

• To manage the resolution of complaints including ATA (Accredited Trade Associations) and DVLA complaints within given timescales.
• To conduct full and thorough investigations into each complaint raised and document evidence of the investigation.
• To identify pattens in complaints raised, elevate, and investigate to ensure they are resolved long term.
• To elevate feedback to Management as required to ensure continuous improvement throughout departments.
• To respond to MP correspondence in a timely manner, ensuring responses are to a high-quality standard.
• To liaise with third parties with evidence to help conclude complaints.
• To support the Data Protection Officer's team with Subject Access Requests and other GDPR-related tasks, where required and within the scope of the role.

Who you are

• Able to process detailed information accurately and consistently when handling complaints and data protection matters.
• Able to conduct thorough investigations, assess information and evidence, and reach appropriate conclusions in line with relevant procedures and requirements.
• Able to communicate effectively with customers, third parties, management and relevant stakeholders when resolving complaints or supporting data protection requests.
• Able to work effectively with others to achieve a shared goal, including supporting the Data Protection Officer's team where required and within the scope of the role.
• Able to follow relevant policies, procedures and regulatory requirements, seeking guidance from the appropriate authority when required.
• Maintains high standards of accuracy, confidentiality and professionalism when handling complaints and personal data.

Agena Values

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

Salary: £26,436.80 per annum

Hours: 40 per week; Monday Friday 9am - 5.00pm

Location: Slough / Newton Abbot / Lancing / Stafford

Free onsite parking. Smart casual office dress code.

Additional Information

Our selection process is as follows: Application - Competency Based Interview

You must be able to legally live and work in the UK

The postholder may be required to travel to external meetings on occasion by most effective means available.

Benefits

• We know that people do their best work when they feel supported, valued and able to enjoy life beyond work. That's why we've created a benefits package designed to support your wellbeing, development and lifestyle. Through our Enjoy Benefits platform, you'll have access to a wide range of discounts and perks, from gym memberships and childcare support to travel savings, technology offers, health plans and everyday discounts.
• You'll also benefit from:
• Enhanced holiday allowance
• Two paid volunteering days each year to support a cause that matters to you
• Employee Assistance Programme - 24/7 confidential, independent and professional support
• Ongoing training, learning and development opportunities, including apprenticeships and professional qualifications
• EV charging facilities
• Free parking at office locations
• Knowledge-sharing sessions through our Lunch & Learn programme
• Regular team and company social events

We believe a great workplace is about more than benefits. It's about creating a culture where people feel connected, supported and able to make a difference.

Our Engagement Committee brings colleagues together through charity initiatives, local events, book clubs, wellbeing activities and much more. You'll also have the opportunity to get involved with our award-winning D&I Committee, helping to shape positive change across our group. As we continue to grow, we're committed to investing in our people, because their success drives ours.

We are proud to hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [e-mail]

We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.