Warden Area Manager - Midlands

Agena Group; Leicester; Remote; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Incremental holiday increases

Volunteer days

Training & development

Employee Assistance Programme

Cycle-to-work

EV Charging points

Team events

Job summary

Agena Group is recruiting an Area Manager to lead a remote-based wardens team across Leicester, Coventry, Northampton and Oxford. You will drive performance, manage HR issues, and deliver outstanding service to our clients while ensuring operational excellence.

You'll report to the National Operations Manager, be responsible for KPI targets, data-driven improvements, and a strong people leadership approach; a DBS check is required and travel across the regional area is expected.

Qualifications

• Excellent communication at all levels and across methods.
• Experience leading teams and managing HR issues.
• Ability to develop and implement performance improvements.

Responsibilities

• Support team to meet regional KPI targets.
• Use data to drive performance and track trends.
• Manage HR issues such as performance, absence, recruitment, and inductions.
• Develop and continually improve service quality and resilience.
• Ensure quality of PCNs issued and report performance data.
• Collaborate with National Operations Manager to achieve strategic objectives.
• Maintain exceptional customer service for clients and customers.
• Ensure compliance with policies, Health & Safety, BPA and IPC regulations.

Skills

Excellent communicator

Decision making

People management

Problem solving

Travel willingness

Job description

Company Description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Company Description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Position

As an Area Manager you will build and lead a professional, high-performing team of remote based Wardens, laying the foundation for long-term success. We are seeking a dynamic leader with a strategic mindset and exceptional people management skills to help drive our growth and success. As an experienced and driven manager, you will be able to lead the way in delivering exceptional service to our clients while ensuring operational excellence. This team covers sites in Leicester, Coventry, Northampton and Oxford.

Responsibilities and Duties

• Support your team to ensure company/regional KPI targets are being consistently achieved.
• Use data to drive performance and track trends in performance.
• Be able to manage a range of HR related issues such as poor performance, absence management, recruitment, 121s, appraisals, induction, training etc.
• To develop and continually improve the quality and resilience of the service provided.
• To implement measures and controls to ensure that the quality of PCN's issued is of the highest level.
• To produce and communicate performance data on a regular basis.
• Work with the National Operations Manager to ensure the delivery of key strategic objectives.
• Ensure that exceptional customer service is being maintained for both our customers and clients.
• Ensure that all team members are adhering to company policies and procedures and working in line with Health and Safety, BPA and IPC regulations.
• To identify control risks, ensure that any near miss incidents, accidents or health and safety issues are reported to Operations Manager and regional managers in an accurate and timely manner.

You

• An excellent communicator, at all levels and through various methods
• A confident decision maker and problem solver
• Passionate about your own work and that of your team
• An experienced people manager, who is confident in dealing with most aspects of HR
• A DBS check will be required of the successful applicant due to the nature of some client sites within the area
• Be happy travelling across with the regional area of Leicester, Coventry, Northampton and Oxford.
• Please note: we are unable to accept applications from under 18's due to Health and Safety requirements for this role.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

The Shifts

You will work 50 hours in a 7-day period on a rota basis, providing on call cover when needed. Weekends availability is required as this is a busy time. All shifts will part of your rota, so full flexibility is required.

The Pay

The salary is £36,500 per annum. You will also have the ability to earn bonus through Warden issued and paid PCNs. A car allowance or company car is also part of the benefits package.

What We Offer

We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• Cycle-to-work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [e-mail]