Communications and Engagement Officer (internal vacancy)

The Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 32,000 - 44,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an adaptable Communications Officer to provide day‑to‑day communications support. You will handle internal and external campaigns, deliver projects from inception to completion, and collaborate across teams with creativity and diplomacy to ensure messages reach the right audiences.

The role requires strong interpersonal skills, flexibility and the ability to work with a range of stakeholders, delivering high‑quality communications in a

Qualifications

• Flexible, creative and collaborative work style.
• Excellent interpersonal skills with strong diplomacy.
• Ability to build relationships with diverse internal and external stakeholders.

Responsibilities

• Provide a high‑standard communications service from start to finish for internal and external communications to timescales and budgets.
• Ensure information flows easily through the organisation, from corporate updates to news.
• Take a proactive approach to communications with horizon scanning to maximise impact.
• Support leadership plans for external and internal comms, including projects, consultations and promotions.
• Projects will be wide-ranging, including corporate work, day‑to‑day comms, intranet/internet/social media, and bespoke channels.
• Lead on campaigns and produce creative ideas, including filming and editing video, to deliver messages in the right channel at the right time.

Skills

Interpersonal skills

Diplomacy

Influencing skills

Self-confidence

Collaboration

Job description

Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application

The Communications team provides the full range of corporate internal and external communications, including creative and marketing services, event management, stakeholder and media relations for our Group.

The successful candidate will provide general day-to-day communications and engagement support for the team, including supporting internal and external campaigns and projects that utilise a range of different channels for different audiences. They will be responsible for several individual projects from start to completion.

Flexibility, creativity and collaboration skills are a must. The post holder will be expected to work with internal and external “customers” to understand their requirements, manage their expectations and deliver results in a busy communications service. Collaborating closely with diverse groups and individuals, the ideal candidate will possess excellent interpersonal skills, strong diplomacy, influencing skills and self-confidence.

As part of the team you will be responsible for ensuring that our day-to-day communications activity is delivered on time, to a high quality and with a creative mindset.

Main duties of the job

• Provide a high-standard communications service from start to completion for a wide range of internal and external communications to timescales, deadlines and within budgetary requirements under the guidance of the Communications Manager.
• Ensure that all information - from corporate information to news updates and positive messages – can easily flow through the organisation.
• Take a proactive approach to communications and engagement, with regular horizon scanning to help the communications team’s activities have the maximum impact and remain cutting-edge.
• Support the communications leadership team in plans for external and internal communications, including corporate projects, consultations and promotions, and their subsequent implementation and outcomes.
• Projects will be wide and varied and include high-level corporate projects, day-to-day communications, online services (intranet, internet and social media) and a variety of other regular and bespoke communications.
• Take a lead on specific campaigns (both internal and external facing) and produce creative and innovative ideas, including filming and editing video, to deliver the message. Ensuring that the right message is in the right channel at the right time.

Working for your organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.