Non Clinical - Communications and Engagement Officer

The Shrewsbury And Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 28,000 - 40,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an experienced Communications professional to provide day-to-day internal and external communications support. You will collaborate with the Communications Manager to deliver high-quality campaigns, manage projects from start to finish, and ensure messages reach varied audiences across multiple channels with creativity and diplomacy.

You will work closely with diverse teams, balancing stakeholder expectations while maintaining compassion

Qualifications

• Internal candidate status for current NHS staff only.
• Experience in corporate or internal communications is desirable.
• Ability to manage multiple campaigns to tight deadlines.

Responsibilities

• Provide high-standard communications support for internal and external campaigns within timescales and budgets.
• Coordinate information flow across the organisation, from corporate updates to news items.
• Proactively horizon-scan to maximise campaign impact across channels.
• Support leadership plans for external and internal communications, including promotions and consultations.
• Lead on specific campaigns, including filming and editing video to convey messages clearly.
• Ensure messages reach the right audience through the most effective channels at the right time.

Skills

Interpersonal skills

Diplomacy

Influencing

Project management

Job description

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application The Communications team provides the full range of corporate internal and external communications, including creative and marketing services, event management, stakeholder and media relations for our Group. The successful candidate will provide general day-to-day communications and engagement support for the team, including supporting internal and external campaigns and projects that utilise a range of different channels for different audiences. They will be responsible for several individual projects from start to completion. Flexibility, creativity and collaboration skills are a must. The post holder will be expected to work with internal and external "customers" to understand their requirements, manage their expectations and deliver results in a busy communications service. Collaborating closely with diverse groups and individuals, the ideal candidate will possess excellent interpersonal skills, strong diplomacy, influencing skills and self-confidence. As part of the team you will be responsible for ensuring that our day-to-day communications activity is delivered on time, to a high quality and with a creative mindset.

• Provide a high-standard communications service from start to completion for a wide range of internal and external communications to timescales, deadlines and within budgetary requirements under the guidance of the Communications Manager.
• Ensure that all information - from corporate information to news updates and positive messages - can easily flow through the organisation.
• Take a proactive approach to communications and engagement, with regular horizon scanning to help the communications team's activities have the maximum impact and remain cutting-edge.
• Support the communications leadership team in plans for external and internal communications, including corporate projects, consultations and promotions, and their subsequent implementation and outcomes.
• Projects will be wide and varied and include high-level corporate projects, day-to-day communications, online services (intranet, internet and social media) and a variety of other regular and bespoke communications.
• Take a lead on specific campaigns (both internal and external facing) and produce creative and innovative ideas, including filming and editing video, to deliver the message. Ensuring that the right message is in the right channel at the right time.

Working for your organisation Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team - clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times. We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care. Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding. By joining our team, you are committing to uphold these values - ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

The well-being of our staff is of the upmost importance to us. If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you. This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.