Communication Manager

Sage Group PLC; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

8% matched pension

25 days annual leave

Bank holidays

Volunteer days through Sage Foundation

Income protection

Hybrid working

Health, dental & vision coverage

Work away scheme

Job summary

Sage is seeking a Communication Manager to lead development and delivery of communication plans that support business priorities and customer success across global teams.

You will collaborate with stakeholders across functions, translate priorities into clear strategies, and oversee transactional customer communications, ensuring messaging is accurate and timely. Hybrid working in the UK with Sage Foundation volunteering and pension benefits.

Qualifications

• Exceptional written and verbal communication, tailoring messages for different audiences.
• Strong writing, editing and proofreading with high attention to detail.
• Translate complex or technical information into clear, concise communications.
• Strategic thinking to align priorities with communication needs.
• Build trusted relationships and influence stakeholders at all levels.
• Sound judgement and decision-making to choose effective approaches.
• See the bigger picture while managing multiple priorities.
• Ability to work independently and take ownership.
• Understanding of brand principles and applying them in communications.

Responsibilities

• Build trusted relationships with stakeholders at all levels, acting as a communication adviser.
• Translate business priorities into effective communication strategies and plans.
• Develop and deliver communication and engagement plans aligned to priorities and objectives.
• Coordinate communication activity across Customer Support Operations for consistency.
• Deliver colleague communications across channels and formats.
• Manage end-to-end delivery of transactional customer communications.
• Oversee channels and platforms to stay effective and relevant.
• Bring creative, innovative approaches to communication challenges.
• Monitor and evaluate communication effectiveness using data and feedback.

Skills

Communication strategy

Stakeholder influence

Written & verbal communication

Editing & proofreading

Content planning

Brand awareness

Translating complex information

Project management

Hybrid collaboration

Job description

Job Description The Communication Manager is responsible for developing and delivering communication plans that support business priorities, drive colleague engagement and enable customer success across global teams.Working closely with stakeholders across multiple functions, the role provides communication expertise, governance and guidance to ensure messages are clear, timely, relevant and delivered through the most effective channels. The role also oversees the delivery of transactional customer communications, supporting operational, service, compliance and product-related initiatives.Key Responsibilities Key responsibilities• Build trusted relationships with stakeholders at all levels, acting as a communication adviser and providing guidance to support effective communication planning and delivery.• Act as a trusted communication adviser, translating business priorities into effective communication strategies, plans and approaches .• Develop and deliver communication and engagement plans that align to business priorities and strategic objectives, driving awareness, understanding, adoption and behavioural change.• Coordinate communication activity across Customer Support Operations to ensure consistent messaging and reduce duplication.• Develop and deliver colleague communications across a variety of channels and formats.• Manage the end-to-end delivery of transactional customer communications, ensuring messaging is clear, accurate, timely and aligned with business, customer and compliance requirements.• Manage communication channels and platforms, ensuring they remain effective, relevant and aligned to business needs.• Bring creative and innovative approaches to communication challenges, continuously improving the way information is shared and consumed.• Monitor and evaluate communication effectiveness, using data, feedback and insight to drive continuous improvement.Experience & skills• Exceptional written and verbal communication skills, with the ability to tailor messaging for different audiences and levels of the organisation.• Strong writing, editing and proofreading skills, with excellent attention to detail and a commitment to producing high-quality communications.• Ability to translate complex or technical information into clear, concise and engaging communications that are easy to understand and act upon.• Strong strategic thinking skills, with the ability to understand business priorities, identify communication requirements and develop effective communication approaches.• Ability to build trusted relationships and influence stakeholders at all levels, challenging constructively where appropriate.• Strong judgement and decision-making skills, with the ability to determine the most effective communication approach to achieve desired outcomes.• Ability to see the bigger picture while managing multiple priorities and competing stakeholder requirements.• Ability to work independently, take ownership and proactively identify opportunities to improve communication outcomes.• Understanding of brand principles and their application within communication.Your benefits:• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.• 25 days of paid annual leave with the option to buy up to another 5 days• 8 bank holiday days• Paid 5 days yearly to volunteer through our Sage Foundation• 50% income protection• Holiday buy + sell• Comprehensive health, dental, and vision coverage• Work away scheme for up to 10 weeks a year• Ongoing training and professional development• Hybrid working• Healthy Mind app membership• Access to various helpful memberships for finances, health and wellbeing#LI-JP2