Commissioning Customer Relations Manager- Upto 12 months

Country Court Ltd; Spalding; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Annual pay reviews

Training & qualifications

Discounts on leisure & retail

Free uniform

Onsite parking

Pension scheme

Employee discounts

Job summary

Country Court Ltd is seeking a dynamic Commissioning Customer Relations Manager to cover Fenchurch House in Spalding and Lyncroft Care Home in Wisbech. 37.5 hours weekly, Monday to Friday. Salary OTE £50,000 (£35,000 basic + £15,000 commission) with excellent benefits and training.

The role focuses on admissions leadership, relationship-building, and community engagement. The successful candidate will drive occupancy, manage private enquiries and develop local business opportunities in

Qualifications

• Proven track record in customer relations or sales.
• CRM experience and ability to drive business development.
• Valid driving licence and access to own transport.

Responsibilities

• Admissions Leadership: oversee the admissions journey from inquiry to move-in.
• Relationship Building: cultivate robust relationships with residents, families and local professionals.
• Strategic Business Development: devise strategies to boost occupancy and private enquiries.
• Community Engagement: represent the home at local events and open days.
• Performance Management: hit KPIs including occupancy and service standards.

Skills

CRM software

Relationship building

Sales & business development

Communication skills

Driving licence

Job description

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Commissioning Customer Relations Manager- Upto 12 months

Reference: SEP20262152

Expiry date: 16:30, Mon, 12th Oct 2026

Location: Fenchurch House, Spalding Common, Spalding, Lincolnshire

Benefits: Excellent Benefits including great pay with annual pay reviews, excellent training with nationally recognised qualifications, range of leisure & retail discounts, free uniform, onsite parking, Competitive annual leave, Pension Scheme and much more!

Commissioning Customer Relations Manager (Upto 12 months)- Required to cover at Fenchurch House Care Home in Spalding and Lyncroft Care Home in Wisbech

Hours: 37.5 Hours per week -Monday to Friday

Salary OTE £50,000 (£35,000 BASIC & £15,000 Commission for an on-target performance)

Are you a switched-on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Manager with strong sales and relationship skills to join our team.

Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up.

Country Court is proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45+ care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!

About the Role

An award-winning care home renowned for its expertise in residential, dementia, and respite care, we are seeking an accomplished and dynamic Customer Relations Manager. This pivotal role offers you the chance to leverage your industry experience and sales acumen to drive business development, create community engagement, and enrich the lives of our residents and their families.

What You’ll Do

What You’ll Do

• Admissions Leadership:Oversee and refine the entire admissions journey-from the first enquiry to a seamless move-in experience-ensuring every interaction reflects the highest standards of care and professionalism.
• Relationship Building:Cultivate and maintain robust, long-lasting relationships with residents, families, and local professionals, serving as the trusted ambassador for our care home.
• Strategic Business Development:Devise and implement innovative strategies to boost occupancy and generate private enquiries through targeted local business development and community outreach initiatives.
• Community Engagement:Represent at local events, professional networking sessions, and home open days, collaborating closely with our marketing and operations teams.
• Performance Management:Achieve and exceed key performance indicators (KPIs) including occupancy rates and service compliance, balancing ambitious sales targets with empathy and care.

About You

You are a seasoned professional with a proven track record in customer relations, sales, or business development-ideally within sectors such as healthcare, elderly care, hotels, or retirement living. Your strong interpersonal skills, strategic mindset, and passion for making a difference enable you to excel in high-pressure environments while maintaining a compassionate approach. Key qualities include:

• Excellent communication skills across all channels
• A proactive, target-driven attitude complemented by outstanding organisational abilities
• A deep understanding of local market dynamics and demographic trends
• Proficiency in CRM software and related systems
• A full, clean driving license and access to your own transport to support local business development

What We Offer

We believe in recognising and rewarding exceptional talent. In return for your expertise, we offer:

• Competitive Remuneration:An attractive salary package featuring a base salary of£35,000, combined with performance-driven commission incentives, offering an on-target earnings potential of up to£50,000per annum.
• Generous Benefits:28 days holiday(including bank holidays), annual pay reviews, and enhanced bank holiday rates
• Pension Contributions-Full details of our pension provider will follow with your contract pack.
• Professional Growth:Bespoke induction training, continuous professional development, and access to nationally recognised qualifications.
• Family Culture:Join a family-run business that has grown to over 3,300 employees across more than 45 care homes, where passion for 5* care and employee wellbeing is at the heart of everything we do.
• Additional Perks:Enjoy exclusive benefits such as theBlue Light Cardfor discounts on shops, restaurants, days out, and more.

*Subject to Terms and Conditions

If you are a strategic, relationship-driven professional with a passion for delivering outstanding care and business excellence, we’d love to hear from you. Take the next step in your career and help us continue to set the standard in care excellence.