Customer Relationship Manager - Care Home

crooton; Fareham; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Uncapped commission

Wellbeing support

Job summary

Crooton is seeking a Customer Relationship Manager for a prestigious Care Home in Fareham. The role oversees occupancy, community networking, and marketing activities to raise the home’s profile and drive leads. The position requires CRM proficiency, particularly Salesforce, and a strong sales background.

Hours are 40 per week (Mon-Fri), with a salary from £40,000 per year plus uncapped commission. A UK driving licence is necessary for local networking and visits to the community.

Qualifications

• Experience in healthcare sales and marketing is essential.
• Target-driven with a focus on occupancy goals.
• Tech-savvy with Microsoft Office and CRM systems.

Responsibilities

• Drive occupancy: manage the full sales funnel from inquiry to move-in.
• Network & Influence: build relationships in the local community to generate high-quality leads.
• Digital & Local Marketing: enhance the home’s profile through targeted campaigns and events.
• Data Strategy: use CRM tools to analyze performance and optimize conversion rates.

Skills

Healthcare sales

Sales & marketing

Target driven

CRM proficiency

Tools

Salesforce

Microsoft Office

Job description

Customer Relationship Manager - Care Home

Fareham, United Kingdom | Posted on 18/09/2026

Customer Relationship Manager - Care Home

Hours: 40 hours per week - Monday to Friday

Salary: from £40000 per year plus uncapped commission

Location: Fareham, Hampshire, PO15 5FF

Are you a target-driven sales professional with a passion for high-end service? Join a prestigious, industry-leading care home team to drive occupancy and build lasting community connections. This is a high-visibility role where your networking skills and marketing expertise will directly ensure the success of a first-class facility.

The Role

• Drive Occupancy: Manage the full sales funnel, from initial enquiry to move-in.
• Network & Influence: Build strong relationships within the local community to generate high-quality leads.
• Digital & Local Marketing: Enhance the home’s profile through targeted campaigns and community events.
• Data Strategy: Use CRM tools (Salesforce) to analyze performance and optimize conversion rates.

What You’ll Need

• Proven Track Record: Experience in healthcare, sales and marketing expertise is essential.
• Target Driven: Self-motivated with a focus on hitting and exceeding occupancy goals.
• Tech Savvy: Proficient in Microsoft Office and CRM systems.
• Mobility: A full UK driving licence is required for community networking.

Rewards

• Competitive Salary + Uncapped Commission
• Premium Benefits: Retail/leisure discounts and wellbeing support.