Commercial Waste Officer

BCP Council; Bournemouth; On-site; GBP 27,000 - 36,000; Full time

Job summary

BCP Council in Bournemouth is seeking a Commercial Waste Officer to join our small Commercial Office team. You will deliver a high level of customer service to residents and commercial customers face to face, by phone and in writing, while handling data on waste management and some billing tasks.

The role is permanent, 37 hours per week, based at our Poole or Bournemouth Recycling Centres with a rota across both sites; starting salary £31,525 with scope for growth within the pay framework.

Qualifications

• Attention to detail is essential.
• Use of several databases; full training will be given.

Responsibilities

• Provide a high level of customer service to residents and commercial customers face to face, on the phone and in writing.
• Collate and handle data relating to waste management, including some billing, invoicing and taking payments.
• Sell our commercial waste services as part of a small but busy team.

Job description

The following content displays a map of the jobs location - Bournemouth

Dynamics Position No. and Role Profile Code 106056 ENV016

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

37

Location:

Bournemouth

Closing Date:

19/10/2026

Job Category:

Region / Division:

Operations

Business Unit:

Job Introduction

The pay for this role will be £31,525 starting salary (pro rata for part time hours)

We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.

Joining a small team, you will work in our Commercial Office(s) based at the Poole or Bournemouth Recycling Centres. You will be required to work at both sites on a rota basis.

Main Responsibilities

The main focus of the post is to provide a high level of customer service to both our residents and commercial customers, face to face, on the phone and in writing . The work is varied; and as part of a small but busy team you will be responsible for collating and handling data relating to waste management, including some financial management around billing, invoicing, taking payments and some selling of our commercial waste services .

The Ideal Candidate

You will be committed to high standards of accuracy as attention to detail is a must. Use of several databases is required; however full training will be given.

As part of the Strategic Development team, which manages Waste and Open Spaces, you’ll be committed to improving the environment for our residents and businesses . It would be an advantage to have experience or knowledge of waste disposal, but it is more important that you are an excellent communicator and a strong team player and will fully engage in working towards the Council’s purpose and values .

The Commercial Waste Officer will play an active role in a multi-skilled team and there will be opportunities to develop your own skills and contribute to the direction of the service .

For an informal discussion please contact Laura Neil (Commercial Waste Manager) on 01202 128073, Ellen Adby (Site Manager) on 01202 126692 or Jake Middleton (Site Manager) on 01202 123479

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK .

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come .

A Place to Thrive – Join BCP Council

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