Commercial Waste Officer

Bournemouth Borough Council; Bournemouth; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

BCP Council in Bournemouth is recruiting a Commercial Waste Officer to deliver high-quality customer service to residents and commercial clients. Based across Poole and Bournemouth sites on a rota, you will manage waste data and billing tasks, and contribute to selling our waste services.

The role demands accuracy, strong communication, and teamwork. Training will be provided, with opportunities to grow within the council’s environment team.

Qualifications

• Commitment to high accuracy and attention to detail.
• Experience using multiple databases is beneficial but training is provided.
• Excellent communication and teamwork are essential.

Responsibilities

• Provide high levels of customer service to residents and commercial customers.
• Collate and handle data relating to waste management and invoicing.
• Take payments and assist in selling commercial waste services.

Skills

Customer service

Data handling

Attention to detail

Teamwork

Communication

Tools

Databases

Job description

# Commercial Waste Officer## Job IntroductionThe pay for this role will be £31,525 starting salary (pro rata for part time hours)We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.**You can also find out more about the new terms and conditions that we are introducing on our careers site on,**'More than just a job' brochure **Role Purpose**Joining a small team, you will work in our Commercial Office(s) based at the Poole or Bournemouth Recycling Centres. You will be required to work at both sites on a rota basis. **Main Responsibilities**The main focus of the post is to provide a high level of customer service to both our residents and commercial customers, face to face, on the phone and in writing. The work is varied; and as part of a small but busy team you will be responsible for collating and handling data relating to waste management, including some financial management around billing, invoicing, taking payments and some selling of our commercial waste services. **The Ideal Candidate**You will be committed to high standards of accuracy as attention to detail is a must. Use of several databases is required; however full training will be given. As part of the Strategic Development team, which manages Waste and Open Spaces, you’ll be committed to improving the environment for our residents and businesses. It would be an advantage to have experience or knowledge of waste disposal, but it is more important that you are an excellent communicator and a strong team player and will fully engage in working towards the Council’s purpose and values. The Commercial Waste Officer will play an active role in a multi-skilled team and there will be opportunities to develop your own skills and contribute to the direction of the service. **For an informal discussion please contact Laura Neil (Commercial Waste Manager) on 01202 128073,****Ellen Adby (Site Manager) on 01202 126692 or Jake Middleton (Site Manager) on 01202 123479**Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK. **About BCP Council**BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.**Our Benefits** ***A Place to Thrive – Join BCP Council*** At BCP Council, we’re not just building a workforce—**we’re transforming how we recognise and reward our people.** Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page) ***Be the difference - Join an organisation that values you*** More About us | Working for BCPApply+−Leaflet | OpenStreetMap contributors### Commercial Waste Officer* **Salary** £31,525 Starting salary* **Frequency** Annual* **Dynamics Position No. and Role Profile Code** 106056 ENV016* **Contract Type** Permanent* **Closing Date** 19 October, 2026* **Job Category** Environment* **Business Unit** Environment* **Location** Bournemouth, United Kingdom* **Posted on** 5 October, 2026