Commercial Team Leader

National Trust; Cherwell District; In loco; GBP 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Descrizione del lavoro

The National Trust is seeking a Commercial Team Leader to supervise the day-to-day operations of a property commercial team within food & beverage and retail at Upton House. You will lead by example, ensuring service excellence and accurate displays while supporting back-of-house activities.

You\'ll focus on front-of-house leadership, staff development, and helping meet income targets that fund conservation work.

Competenze

• No experience needed, but candidates should be focused on giving great service to everyone you meet.
• A team player, but also able to work on your own initiative.
• Well-organised and adaptable with a willingness to learn and develop leadership skills.

Mansioni

• Lead and motivate a busy café and shop team to deliver outstanding customer service.
• Ensure displays and signage are accurate and up to date, with attention to detail.
• Support back-of-house activities as needed and monitor stock levels and product promotion.
• Help achieve income targets to support the National Trust's conservation work.
• Welcome, train, and develop colleagues to build a confident team.

Descrizione del lavoro

We're looking for a Commercial Team Leader to join us. You'll be supervising the day-to-day operations of a property commercial team within food & beverage and retail. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Food & Beverage Manager, you'll be part of a team working at Upton House.

What you'll be doing

As a Team Leader, you'll support and motivate your team to deliver great service in our busy café and shop, so you'll be adaptable and ready to get involved wherever needed.?? With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities.?? You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team. We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills.

No experience needed

No experience is needed, but we'd love to hear from you if you're: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable ability to lead, support and develop a team? confident dealing with a variety of situations including complaints? willing to learn new skills.

Benefits

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

Hours

You'll work 30 hours per week. You'll be required to work on a Saturday.

Salary

£20,670 per annum

Duration

Permanent,

Company culture

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.