Job Detail

The National Trust For Places of Historic Interest or Natural Beauty; East Midlands; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Pension up to 10%

Free NT entry

Rental deposit loan

Season ticket loan

EV car lease

Perks discounts

32 days holiday

Flexible working

Employee assistance

Free parking

Job summary

The National Trust For Places of Historic Interest or Natural Beauty is seeking a Team Leader for a café environment in the East Midlands. You will guide day-to-day front-of-house service, ensuring a welcoming, high-standard guest experience and supporting a busy, bustling team.

No prior experience is required, but a focus on service, adaptability, and leadership ability will help you excel in this role. An induction on allergens/food safety is provided, with opportunities for further training.

Qualifications

• No experience required, but we’d love to hear from you if you’re focused on giving great service.
• Ability to lead, support and develop a team.
• Well-organised and adaptable.
• Confident dealing with a variety of situations including complaints.
• Willing to learn new skills.

Responsibilities

• As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café.
• Your focus will be front of house, dealing directly with people and serving food and drink.
• You’ll supervise the induction and training of colleagues to build a team dedicated to great service.
• You’ll help with displays, signs, and keeping food looking good; you may assist the kitchen team with food preparation.
• You’ll receive an induction and training in allergens and food safety, plus mentoring for your role.

Job description

Benefits:

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours:

You’ll work 22.5 hours per week. You’ll typically work three days per week, including regular weekend working, between the hours of 8:30am and 5:30pm.

Salary:

£15,502.5 per annum

Duration:

Permanent

Interview date:

Week commencing 19th October 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it's like to work in a food and beverage team for the National Trust,

What you'll be doing

As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable.

Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive 'can-do' attitude and your desire to provide an outstanding service.

Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.

You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don’t need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

No experience is needed, but we’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places