Commercial Team Lead for Café & Retail

Yorkshire; Harrogate; Hybrid; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Zusammenfassung

National Trust in the United Kingdom is seeking a Commercial Team Leader to supervise the daily operations of the café and shop, ensuring excellent customer service and well-presented displays. You’ll lead by example, support your team, and be involved in stock, product promotions and income targets.

The role focuses on front-of-house excellence, with training in food safety and allergens, and opportunities to mentor colleagues while maintaining a positive customer experience.

Qualifikationen

• No prior experience required, but applicants should be focused on delivering great service.
• Ability to lead, support and develop a small team, with a flexible attitude.
• Confident when dealing with a range of situations including complaints.

Aufgaben

• Supervise day-to-day operations of the property's commercial team in café and shop.
• Focus on front-of-house service, welcoming visitors, and maintaining displays.
• Monitor stock levels and promote products to support income targets.
• Welcome, train and develop colleagues and support back-of-house activities as needed.
• Participate in induction and training in food safety and allergens.

Kenntnisse

Customer service

Team leadership

Team player

Organised

Adaptable

Lead and develop team

Handling complaints

Willing to learn

Jobbeschreibung

National Trust in the United Kingdom is seeking a Commercial Team Leader to supervise the daily operations of the café and shop, ensuring excellent customer service and well-presented displays. You’ll lead by example, support your team, and be involved in stock, product promotions and income targets.

The role focuses on front-of-house excellence, with training in food safety and allergens, and opportunities to mentor colleagues while maintaining a positive customer experience.