Commercial Systems Manager — Ticketing, Payments & App

Longleat; Warminster; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

29 days holiday incl. bank holidays

Unlimited free Longleat entry

Complimentary tickets to Longleat and

50% off Membership for Friends and

Discounts on food & beverages

VIP Experiences & Accommodation

Job summary

Longleat is seeking a Commercial Systems Manager to own the end-to-end transactional ecosystem—from ticketing and pricing to payments, integrations and the Longleat app. You’ll drive strategic projects and hands-on configuration to improve conversion and guest experience.

You will lead supplier relationships, coordinate roadmaps, monitor performance and shape product architecture while keeping operations well-governed and commercially effective.

Qualifications

• 3–5 years’ experience in ticketing systems and product configuration.
• Degree or equivalent professional experience relevant to digital commerce and ticketing.
• Experience documenting specifications and requirements for projects.

Responsibilities

• Manage ticketing configuration, pricing calendars and capacity rules for the Longleat app and payment integrations.
• Lead roadmaps, delivery sprints and supplier relationships across e‑commerce platforms.
• Monitor website, app and ticketing performance to improve commercial value and guest experience.
• Analyse data flows and customer behaviour to develop evidence‑based improvements for conversion and UX.
• Coordinate cross‑functional work with teams and suppliers to deliver BAU prioties.

Skills

Data-led approach

Analytical mindset

Stakeholder management

Ticketing expertise

Education

Relevant degree or equivalent professional experience

Tools

Stripe

Klarna

EPOS

CRM

Job description

Longleat is seeking a Commercial Systems Manager to own the end-to-end transactional ecosystem—from ticketing and pricing to payments, integrations and the Longleat app. You’ll drive strategic projects and hands-on configuration to improve conversion and guest experience.

You will lead supplier relationships, coordinate roadmaps, monitor performance and shape product architecture while keeping operations well-governed and commercially effective.