Commercial Manager

Sigma Recruitment Limited; Bridgend; On-site; GBP 45,000 - 65,000; Full time

Job summary

Sigma Recruitment Limited is seeking a Commercial Manager to lead and develop the customer service, field service, and internal sales teams within a manufacturing context. The role involves hands-on customer engagement alongside team leadership to drive service standards and profitability.

You will coordinate with production, implement KPIs, and report on performance while acting as a link between sales, operations, and the senior team. A strong commercial mindset is essential for success.

Qualifications

• Proven leadership experience within a commercial function in a manufacturing environment.
• Willingness to undertake a hands‑on role with customer contact, in addition to leading the team.
• Strong commercial awareness with an understanding of how service, sales and profit connect.

Responsibilities

• Lead the customer service, field service, and internal sales teams.
• Actively undertake calls with customers while managing the team.
• Drive service standards, response times, and issue resolution.
• Support outbound activity, conversion, and product expertise across internal sales.
• Coordinate closely with production to keep orders, repairs, and deliveries on track.
• Introduce KPIs, reporting, and structure across the functions you lead.
• Act as a key link between sales, operations, and the senior team.

Skills

Leadership experience

Hands-on customer contact

Commercial awareness

Job description

Commercial Manager – Responsibilities

• Lead the customer service, field service, and internal sales teams.
• Actively undertake calls with customers while managing the team.
• Drive service standards, response times, and issue resolution.
• Support outbound activity, conversion, and product expertise across internal sales.
• Coordinate closely with production to keep orders, repairs, and deliveries on track.
• Introduce KPIs, reporting, and structure across the functions you lead.
• Act as a key link between sales, operations, and the senior team.

Required Experience and Skills

• Proven leadership experience within a commercial function in a manufacturing environment.
• Willingness to undertake a hands‑on role with customer contact, in addition to leading the team.
• Strong commercial awareness with an understanding of how service, sales, and profit connect.

Remuneration

Competitive salary – full details provided on application.

Location: approximate postcode.