Commercial Services Administration Assistant

Feesa Ltd; Walton-on-Thames; On-site; GBP 23,000 - 29,000; Full time

Job summary

Yokogawa is seeking an organised administrator to provide comprehensive support to the Commercial Services function and regional sales teams. You will help manage proposals, tenders, contracts, and customer records with accuracy and attention to detail.

In this role you will coordinate workflows, support CRM data updates and reporting, and liaise with Finance, HR, and Yokogawa teams to ensure smooth operations and timely deliverables.

Qualifications

• Provide administrative and sales support to Commercial Services and regional sales teams.
• Coordinate proposals, tenders, contracts, and customer records accurately.
• Support compliance with internal business processes and deadlines.

Responsibilities

• Coordinate proposal and tender submission activities and track updates.
• Manage proposal templates, CVs, reference lists and submissions.
• Support CRM and data reporting, onboarding and liaison with internal teams.
• Maintain documentation and ensure records are complete and retrievable.

Skills

Verbal Communication

Computer Skills

Planning and Organizing

Action Planning

Policy and procedures

Office Systems

Education

Upper Secondary School

Tools

CRM systems

Sharepoint

Job description

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to \"co-innovate tomorrow\". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purposes

Provide comprehensive administrative and sales support to the Commercial Services function and regional sales teams, ensuring that proposals, tenders, contracts, customer records and associated business processes are managed accurately and efficiently. The role works under general supervision and requires a high degree of organisation, attention to detail, discretion and the ability to coordinate multiple priorities while supporting commercial and operational objectives.

Responsibilities

• Administration: Provide day-to-day administrative support to Commercial Services and regional sales teams, including coordinating travel, preparing sales-related letters, supporting supplier registrations, pre-qualifications and expressions of interest, and providing wider team support as required.
• Document Management: Maintain proposal, contract, NDA and sales agent documentation in the appropriate workspaces, ensuring records are complete, current and easy to retrieve. Maintain standard Commercial Services documents used regularly for prequalification's, proposals and reference lists.
• Document Preparation: Prepare tender response templates, proposal appendices, CVs, reference lists and tender forms. Compile, format, proofread and quality-check final proposals, quotations, contracts and client-facing documents, including hardcopy submissions where required.
• Work Scheduling and Allocation: Coordinate proposal and tender submission activities, monitor client bid portals, track required updates in Proposal Workspace, CRM and YQUOTE, and support weekly ASUW lists, monthly KPI preparation and other deadline-driven Commercial Services priorities.
• Operations Management: Support operational sales processes including CRM awarding, proposal workspace launches, CRM data updates and reporting, contract and NDA administration, new hire onboarding support, and liaison with Finance, HR, local partners and Yokogawa teams as needed.
• Internal Client Relationship Management: Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.
• Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practice through ongoing education, attending conferences and reading specialist media.

Position Requirements

Behavioral Competencies

• Manages Complexity: Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. well.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.
• Drives Results: Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.

Skills

• Verbal Communication: Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
• Computer Skills: Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages,
• Planning and Organizing: Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
• Action Planning: Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
• Policy and procedures: Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
• Office Systems: Works with guidance (but not constant supervision) to select, deploy and get the best results from the most appropriate office system.

Education

• Upper Secondary School

General Experience

• Experience to be able to work unsupervised
• Secretarial experience or office coordination experience essential.
• Experience in the use of Microsoft Office programs (inc. Word, Excel, Powerpoint, Access and Outlook) and able to use Adobe Acrobat.
• Fast and accurate typing. Typing speed - minimum 40 wpm
• Familiarity with CRM and Sharepoint systems would be an advantage
• Proven experience in carrying out a variety of administrative activities, ensuring efficient and effective support to business operations.
• Demonstrates the highest levels of confidentiality and discretion
• Attention to detail and problem solving skills
• Ability to work well in team environment under supervision and willingness to assist others
• Display a high level of professionalism towards colleagues and as an ambassador of the company
• Must be a self-starter that demonstrates a flexible approach

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.