Commercial Operations & Performance Coordinator

Richemont; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Commercial Operations team. This role offers a unique opportunity to support boutique operations and ensure excellence in service delivery. You will engage with internal and external partners, manage operational tasks, and contribute to digital projects. The ideal candidate will possess strong communication skills, proficiency in MS Office, and a proactive attitude. Join a diverse and inclusive environment where your contributions will help shape the luxury retail experience.

Qualifications

• Strong understanding of boutique operations and luxury retail.
• Ability to manage varied workloads and prioritize effectively.

Responsibilities

• Support daily tasks and projects of the Operations Team.
• Liaise with vendors for timely execution and delivery of services.

Skills

Interpersonal Skills

Communication Skills

MS Office Proficiency

Data Management

Organizational Skills

Attention to Detail

Proactive Attitude

Tools

MS Excel

MS PowerPoint

MS Word

Job description

HOW WILL YOU MAKE AN IMPACT?

We are delighted to offer this opportunity within our Commercial Operations team. Throughout this experience you will gain a good understanding of how the department supports the commercial operations of the Boutiques (internal & external).

WHAT WILL BE YOUR MISSION?

Operations:

• Provide direct support to the Operations Team’s daily tasks and projects
• Ensure operational excellence for the Boutiques through partnership with external and internal partners
• Support Boutiques with the ordering and management of consumables, packaging, and uniforms
• Liaise and negotiate with vendors and suppliers ensuring timely execution and delivery of services
• Create Purchase Orders and follow up on the invoicing process
• Act as a key point of contact for boutique teams and office departments
• Support and liaise with HQ on rollout of digital projects including the creation and management of content across internal communication platform
• Support on transversal projects across the head office and in Boutiques
• Ensure that CSR principles are part of all our activities
• Support on the performance dashboards to send to boutique managers when the Head of Performance is away

Compliance:

• Animate the Retail Excellence Academy planning
• Make sure all policies are updated on time and communicated to our boutiques

Retail Community:

• Assist the Commercial Operations Manager in the development and animation of Boutique communities- Admins, Boutique Assistants
• Organise retail meetings and workshops, thoroughly capturing minutes and actions

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Good understanding of boutiques operations and luxury Retail industry
• Strong interpersonal and communication skills
• Proficiency in MS Office (Excel, power point, word)
• Comfortable with analysis and data management
• Ability to manage a varied workload and prioritise effectively
• Excellent organisation and time management
• Attention to detail, taking pride in the accuracy of your work
• Professionalism in your appearance as presence in the boutiques will be required
• Proactive and hands-on attitude

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager