Commercial Operations & Performance Coordinator

Richemont; City Of London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Commercial Operations & Performance Coordinator, where you'll play a vital role in supporting boutique operations in the luxury retail sector. This position offers an exciting opportunity to engage with diverse teams, manage operational tasks, and contribute to the success of our boutiques. You'll be involved in ensuring operational excellence, coordinating with vendors, and supporting digital projects, all while fostering a collaborative environment. If you're passionate about luxury retail and possess strong communication skills, this role is perfect for you!

Qualifications

• Good understanding of boutique operations and luxury retail.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Support daily tasks and projects of the Operations Team.
• Liaise with vendors to ensure timely service delivery.

Skills

Interpersonal Skills

Communication Skills

Data Analysis

MS Office Proficiency

Workload Management

Attention to Detail

Tools

MS Excel

MS PowerPoint

MS Word

Job description

Commercial Operations & Performance Coordinator

London, LND, GB

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and a commitment to excellence, striving to enrich our Maison’s heritage by pushing creative boundaries.

HOW WILL YOU MAKE AN IMPACT?

We are pleased to offer this opportunity within our Commercial Operations team. During this experience, you will gain a solid understanding of how the department supports the commercial operations of our boutiques, both internal and external.

WHAT WILL BE YOUR MISSION?

Operations:

• Provide direct support to the Operations Team’s daily tasks and projects
• Ensure operational excellence for the boutiques through partnerships with internal and external stakeholders
• Assist boutiques with ordering and managing consumables, packaging, and uniforms
• Liaise and negotiate with vendors and suppliers to ensure timely service delivery
• Create Purchase Orders and oversee invoicing processes
• Serve as a key contact for boutique teams and office departments
• Support and coordinate with HQ on digital project rollouts, including content management on internal platforms
• Support transversal projects across head office and boutiques
• Ensure CSR principles are integrated into all activities
• Assist with performance dashboards for boutique managers in the absence of the Head of Performance

Compliance:

• Coordinate the Retail Excellence Academy planning
• Ensure policies are updated and communicated to boutiques in a timely manner

Retail Community:

• Assist the Commercial Operations Manager in developing and engaging boutique communities (Admins, Boutique Assistants)
• Organize retail meetings and workshops, documenting minutes and follow-up actions

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Good understanding of boutique operations and the luxury retail industry
• Strong interpersonal and communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Comfortable with data analysis and management
• Effective workload management and prioritization skills
• Excellent organization and time management
• Attention to detail and accuracy
• Professional appearance and presence in boutiques
• Proactive, hands-on attitude

WHAT DO WE OFFER?

At Cartier, we celebrate diversity and inclusion, believing that embracing different backgrounds, experiences, and identities fosters creativity and excellence. We are committed to creating a workforce that reflects our clients and communities.

We provide opportunities for professional and personal growth within a supportive environment, inspiring Cartier's iconic creations.

We value and respect the diversity of our people, ensuring equal opportunities for all, and believe that inclusion drives innovation and success.

Cartier is a unique place to work. Welcome to our Maison!

YOUR JOURNEY WITH US:

Our recruitment process is designed to be valuable and engaging, offering exposure to key decision-makers and influencers:

• Initial screening call with Richemont Talent Team

Richemont owns several leading luxury brands, including Cartier, which joined the group in 1988.