Commercial Operations & Performance Coordinator

Cartier; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in luxury retail is seeking a Commercial Operations & Performance Coordinator to join their dynamic team. In this role, you will provide essential support to the Operations Team, ensuring excellence in boutique operations through effective partnership and communication. Your responsibilities will include managing vendor relationships, assisting with performance dashboards, and contributing to community development within the retail environment. This position offers a unique opportunity to grow professionally in a creative and inclusive atmosphere, where your contributions will directly impact the success of the boutiques. If you are detail-oriented, proactive, and passionate about luxury retail, this role is perfect for you.

Qualifications

• Understanding of boutique operations and the luxury retail industry.
• Proactive, hands-on attitude with excellent organization skills.

Responsibilities

• Support daily tasks and projects for the Operations Team.
• Liaise with vendors and suppliers for timely service delivery.
• Assist in developing and animating boutique communities.

Skills

Interpersonal Skills

Communication Skills

Data Management

Organization Skills

MS Office Proficiency

Attention to Detail

Tools

MS Excel

MS PowerPoint

MS Word

Job description

Commercial Operations & Performance Coordinator

Join to apply for the Commercial Operations & Performance Coordinator role at Cartier

Commercial Operations & Performance Coordinator

Join to apply for the Commercial Operations & Performance Coordinator role at Cartier

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How will you make an impact?

We are delighted to offer this opportunity within our Commercial Operations team. Throughout this experience, you will gain a good understanding of how the department supports the commercial operations of the boutiques (internal & external).

What will be your mission?

Operations

• Provide direct support to the Operations Team’s daily tasks and projects
• Ensure operational excellence for the boutiques through partnership with external and internal partners
• Support boutiques with the ordering and management of consumables, packaging, and uniforms
• Liaise and negotiate with vendors and suppliers to ensure timely execution and delivery of services
• Create purchase orders and follow up on invoicing processes
• Act as a key point of contact for boutique teams and office departments
• Support and liaise with HQ on digital project rollouts, including content creation and management across internal communication platforms
• Support transversal projects across head office and boutiques
• Ensure CSR principles are integrated into all activities
• Assist with performance dashboards for boutique managers when the Head of Performance is unavailable

Compliance

• Manage the Retail Excellence Academy planning
• Ensure all policies are updated and communicated to boutiques on time

Retail Community

• Assist the Commercial Operations Manager in developing and animating boutique communities (Admins, Boutique Assistants)
• Organize retail meetings and workshops, capturing minutes and actions thoroughly

How will you experience success with us?

• Understanding of boutique operations and the luxury retail industry
• Strong interpersonal and communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Comfort with analysis and data management
• Ability to manage a varied workload and prioritize effectively
• Excellent organization and time management skills
• Attention to detail and accuracy
• Professional appearance and presence in boutiques
• Proactive, hands-on attitude

What do we offer?

At Cartier, we embrace diversity and inclusion, believing that they foster creativity and excellence. We strive to create a workforce that reflects our clients and communities, offering opportunities for professional and personal growth in a supportive environment that inspires iconic creations.

Who are we?

We value the uniqueness of our people and recognize the richness diversity brings. Our workplace leverages these differences to achieve excellence. We are committed to equal opportunities and fostering an inclusive culture where everyone can thrive.

Cartier is a place like no other. Welcome to our Maison!

Your journey with us

Our recruitment process is designed to provide valuable exposure and decision-making opportunities:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager