Commercial Operations & Performance Coordinator

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Commercial Operations & Performance Coordinator to enhance the operational excellence of its Boutiques. This role involves supporting daily tasks, liaising with vendors, and managing internal communications. The ideal candidate will have strong interpersonal skills, proficiency in MS Office, and a proactive attitude. Join a diverse team committed to excellence and creativity in luxury retail, where your contributions will make a significant impact. Experience a supportive environment that fosters personal and professional growth, making every day a rewarding journey.

Qualifications

• Good understanding of boutique operations and luxury retail.
• Strong interpersonal and communication skills are essential.
• Ability to manage a varied workload and prioritize effectively.

Responsibilities

• Provide direct support to the Operations Team's daily tasks.
• Ensure operational excellence for the Boutiques through partnerships.
• Assist in developing and animating Boutique communities.

Skills

Interpersonal Skills

Communication Skills

Data Management

MS Office Proficiency

Organizational Skills

Attention to Detail

Proactive Attitude

Tools

MS Excel

MS PowerPoint

MS Word

Job description

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Commercial Operations & Performance Coordinator, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

a7ed268823e2

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

How will you make an impact?

We are delighted to offer this opportunity within our Commercial Operations team. Throughout this experience, you will gain a good understanding of how the department supports the commercial operations of the Boutiques (internal & external).

What will be your mission?

Operations:

• Provide direct support to the Operations Team’s daily tasks and projects
• Ensure operational excellence for the Boutiques through partnership with external and internal partners
• Support Boutiques with the ordering and management of consumables, packaging, and uniforms
• Liaise and negotiate with vendors and suppliers, ensuring timely execution and delivery of services
• Create Purchase Orders and follow up on the invoicing process
• Act as a key point of contact for boutique teams and office departments
• Support and liaise with HQ on rollout of digital projects, including the creation and management of content across internal communication platforms
• Support on transversal projects across the head office and in Boutiques
• Ensure that CSR principles are integrated into all activities
• Support on the performance dashboards to send to boutique managers when the Head of Performance is away

Compliance:

• Animate the Retail Excellence Academy planning
• Make sure all policies are updated on time and communicated to boutiques

Retail Community:

• Assist the Commercial Operations Manager in developing and animating Boutique communities—Admins, Boutique Assistants
• Organise retail meetings and workshops, thoroughly capturing minutes and actions

How will you experience success with us?

• Good understanding of boutique operations and the luxury retail industry
• Strong interpersonal and communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Comfortable with analysis and data management
• Ability to manage a varied workload and prioritise effectively
• Excellent organisation and time management
• Attention to detail, pride in the accuracy of your work
• Professional appearance and presence in boutiques
• Proactive and hands-on attitude

What do we offer?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that embracing diversity and inclusion fosters creativity and excellence. We are committed to creating a workforce that reflects our clients and communities.

Who are we?

We value the uniqueness of our people and recognize the richness that diversity brings. We offer opportunities for professional and personal growth in a supportive environment that inspires Cartier creations—icons in luxury.

We celebrate diversity and provide equal opportunities for all. We believe that diversity and inclusion lead to greater creativity and knowledge, helping us deliver excellence. Cartier is a place like no other. Welcome to our Maison!

Your journey with us:

Our recruitment process includes:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager