Commercial Operations & Performance Coordinator

Richemont; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Commercial Operations & Performance Coordinator to enhance the operational excellence of its luxury boutiques. This role involves supporting daily operations, managing vendor relations, and contributing to cross-functional projects, ensuring that the boutiques operate efficiently and effectively. The ideal candidate will have strong communication skills, proficiency in MS Office, and a proactive approach to managing diverse tasks. Join a dynamic team that values creativity and excellence, and be part of a company that celebrates diversity and fosters personal growth.

Qualifications

• Strong understanding of luxury retail operations.
• Proficient in data management and analysis.

Responsibilities

• Support daily operations and projects within the team.
• Negotiate with vendors for timely service delivery.

Skills

Interpersonal Skills

Communication Skills

Data Analysis

Time Management

MS Office Proficiency

Organizational Skills

Attention to Detail

Tools

MS Excel

MS PowerPoint

MS Word

Job description

Commercial Operations & Performance Coordinator

London, LND, GB

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and a commitment to excellence, striving to enrich our Maison’s heritage by pushing the boundaries of creativity.

HOW WILL YOU MAKE AN IMPACT?

We are excited to offer this opportunity within our Commercial Operations team. This role provides an excellent understanding of how the department supports the commercial operations of our boutiques, both internally and externally.

WHAT WILL BE YOUR MISSION?

Operations:

• Support the Operations Team in daily tasks and projects
• Ensure operational excellence for boutiques through partnerships with internal and external stakeholders
• Assist with ordering and managing consumables, packaging, and uniforms for boutiques
• Negotiate with vendors and suppliers to ensure timely service delivery
• Create Purchase Orders and oversee invoicing processes
• Serve as a key contact point for boutique teams and office departments
• Support digital project rollouts and content management on internal platforms
• Contribute to cross-functional projects within the head office and boutiques
• Integrate CSR principles into all activities
• Assist with performance dashboards for boutique managers in the absence of the Head of Performance

Compliance:

• Coordinate the Retail Excellence Academy planning
• Ensure policies are updated and communicated to boutiques timely

Retail Community:

• Support the development and engagement of boutique communities (Admins, Assistants)
• Organize retail meetings and workshops, capturing minutes and follow-up actions

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Understanding of boutique operations and luxury retail industry
• Strong interpersonal and communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Comfort with data analysis and management
• Ability to prioritize and manage a varied workload
• Excellent organizational and time management skills
• Attention to detail and accuracy
• Professional appearance and presence in boutiques
• Proactive, hands-on approach

WHAT DO WE OFFER?

At Cartier, we celebrate diversity and inclusion, believing that embracing different backgrounds, experiences, and identities fuels creativity and excellence. We are committed to creating a workforce that reflects our clients and communities.

WHO ARE WE?

We value the uniqueness of our people and foster a workplace where differences are leveraged for collective success. We offer opportunities for professional and personal growth in a supportive environment that inspires Cartier creations—icons in luxury.

We respect and celebrate diversity and provide equal opportunities for all. Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

Our recruitment process aims to expose you to key decision-makers and influencers:

• Initial screening call with Richemont Talent Team

Richemont owns several leading luxury brands, with Cartier joining the group in 1988.