Commercial Operations Leader - Internal Sales & Service

TipTopJob; Aylesford; On-site; GBP 50,000 - 55,000; Full time

Job summary

TipTopJob in Aylesford, Kent, is seeking a Commercial Manager to oversee the internal commercial function, including Technical Support, Order Processing, Quotations and Estimating, ensuring excellent customer experience.

You will work with the Commercial Director and National Sales Manager to develop processes, improve efficiency and align internal and external sales activities, while leading a small team and delivering growth.

Qualifications

• Minimum 5 years experience in people management and team leadership.
• Solid experience in a commercially focused administrative or management role with exposure to sales or business development.
• Strong commercial awareness, with an understanding of contracts, pricing and margins.
• Experience with ERP/CRM systems and Excel.

Responsibilities

• Lead, develop and coordinate the internal commercial teams, ensuring effective communication, clear responsibilities and consistent standards.
• Drive customer service excellence, maintaining high standards of support throughout the customer journey.
• Improve processes across quotations, order processing, technical support and customer services to enhance efficiency and commercial performance.
• Oversee and develop CRM systems, ensuring accurate data, effective reporting and visibility of sales activity and opportunities.
• Work closely with external sales teams to improve communication, handovers and the management of customer opportunities.
• Monitor KPIs, quotation conversion, order accuracy, turnaround times and overall team performance.
• Identify and implement continuous improvement initiatives, including the use of digital tools and automation.
• Support staff development through coaching, training, succession planning and performance management.
• Lead the transition to a new functional structure, improving collaboration and accountability across the internal commercial function.

Skills

People management

Communication skills

Analytical thinking

Process improvement

Customer service orientation

Tools

ERP systems

CRM systems

Microsoft Excel

Job description

TipTopJob in Aylesford, Kent, is seeking a Commercial Manager to oversee the internal commercial function, including Technical Support, Order Processing, Quotations and Estimating, ensuring excellent customer experience.

You will work with the Commercial Director and National Sales Manager to develop processes, improve efficiency and align internal and external sales activities, while leading a small team and delivering growth.