Commercial Operations Coordinator

Southbank Centre; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant arts centre as a Commercial Operations Coordinator, supporting the dynamic Commercial Team. This role offers a unique opportunity to engage with diverse stakeholders, manage contracts, and contribute to exciting market activities. You will play a key role in enhancing the food and drinks offer while ensuring smooth operations across events. The position promises a collaborative environment where your contributions will be valued, and you will have the chance to grow professionally within a renowned cultural institution. Embrace this exciting challenge and make a difference in a creative setting!

Benefits

5% Employer Pension Contribution

28 Days Annual Leave

Hybrid Working Model

Enhanced Sick Pay

Discounts at Onsite Vendors

Free Entry to Hayward Gallery

Free Staff Yoga

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Experience in operational environments, understanding Health & Safety.
• Strong organisational and administrative skills to manage tasks.

Responsibilities

• Support day-to-day running of commercial operations and admin.
• Assist in sourcing and onboarding food and drink pop-ups.

Skills

Organisational Skills

Administrative Skills

Communication Skills

Health & Safety Knowledge

Collaboration

Education

Experience in Operational Environments

Hospitality Experience

Tools

Artifax

Job description

We are currently looking for an organised and passionate Commercial Operations Coordinator to join our Commercial Team on a full time, permanent basis.

This is an exciting opportunity to be part of the Southbank Centre’s dynamic Commercial Team as we gear up for a vibrant season of Summer and Winter activity.

As Commercial Operations Coordinator, you’ll provide essential administrative and operational support to ensure the smooth running of the Commercial team. Reporting to the Head of Commercial, you’ll be involved in everything from managing contracts and trader communications to supporting the set-up of our weekly and seasonal markets.

You’ll also help shape our food and drinks offer by assisting with the recruitment of exciting new traders and supporting marketing and promotional activity across events.

Main Responsibilities:

• Supporting the smooth day-to-day running of commercial operations, including admin, contracting, and coordination with the Finance team.
• Assisting in sourcing and onboarding food and drink pop-ups and market traders, and helping with the market set-up on Friday mornings in line with Health & Safety standards.
• Managing the trader enquiry inbox and liaising with both internal teams and external stakeholders.
• Contributing to the food market and pop-ups marketing and press activity.
• Providing general project support, including scheduling, research, and system updates via Artifax.

Key Skills:

• Experience in operational environments, with an understanding of Health & Safety or facilities (hospitality experience is a bonus).
• Strong organisational and administrative skills, with the ability to manage tasks accurately and meet multiple deadlines.
• Confidence in communicating and building relationships with a range of stakeholders.
• A collaborative, flexible approach and willingness to occasionally work outside of standard hours (TOIL provided).
• A commitment to equity, diversity and inclusion, aligned with the values of Southbank Centre.

Please download the attached Job Description for a full overview of this role responsibilities.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email [e-mail] and we will be in touch with you to make the necessary arrangements.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Southbank Centre

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

At the Southbank Centre we believe in:

Creating welcoming spaces

• Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
• This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.

Making wonderful experiences together

• Because we all contribute to amazing artistic moments at the Southbank Centre.
• This means us all understanding and valuing the different parts we play in creating enjoyment and success.

Sparking new thinking

• Because different views and thought-provoking conversations inspire innovation, learning and growth.
• This means everyone having a desire to learn and being open to evaluating how they think and work.

Benefits & Perks:

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

• A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays (pro-rata for part time employees)
• Hybrid working model depending on operational needs
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for Southbank Centre events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga
• Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
• Season ticket loan
• Cycle to work scheme

The deadline for applications is 23:59 on the closing date for the job posting.