Commercial Operations and Enablement Specialist

Johnson Controls; Manchester; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonus

25 days holiday + bank holidays

Private healthcare

Pension

Life insurance

Employee Assistance Program

Employee referral scheme

Employee discounts

Cycle to Work scheme

Discounts on Johnson Controls products

Training and career development

Supportive, collaborative culture

Job summary

Johnson Controls in Manchester seeks a Commercial Operations and Enablement Specialist to drive data quality, sales process discipline and pipeline visibility across the EMEA Controls business. You will collaborate with Sales, Marketing, Product Management, Finance and Operations to enable data-driven decision making and commercial excellence.

The role focuses on CRM adoption, reporting accuracy and enablement activities, with opportunities for professional growth in a collaborative,

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 5-7 years' experience in commercial operations, sales operations or analytics.
• Experience using Salesforce, Power BI, Excel and Microsoft 365.
• Good understanding of CRM processes, forecasting and performance reporting.
• Strong analytical and communication skills.

Responsibilities

• Coordinate commercial planning activities, including performance reporting and governance follow-up.
• Drive Salesforce data quality, opportunity management, and pipeline hygiene across the EMEA Controls business.
• Prepare and analyse data for pipeline reviews, forecasts, and KPI tracking.
• Develop and maintain Power BI dashboards, reports and performance summaries.
• Support sales enablement through onboarding resources, playbooks and training materials.
• Monitor adoption of commercial tools and enablement programmes.
• Collaborate with Sales and Marketing to support demand generation and campaign tracking.
• Identify process improvements and document standard ways of working.

Skills

Commercial operations

Sales operations

Data analytics

Stakeholder management

Problem solving

Education

Bachelor's degree in Business, Engineering, Finance, Marketing, Data Analytics or related

Tools

Salesforce

Power BI

Excel

Microsoft 365

Job description

What You Will Do

As a Commercial Operations and Enablement Specialist within our Controls EMEA business, you will support the commercial excellence agenda by driving data quality, sales process discipline, reporting accuracy, pipeline visibility and sales enablement activities. Working closely with Sales, Service, Marketing, Product Management, Finance, Pricing and Operations teams, you will help strengthen CRM adoption, improve commercial performance tracking and enable data-driven decision making across the region. This role offers the opportunity to collaborate with stakeholders across EMEA while contributing to profitable growth and operational excellence.

What We Offer

• Competitive salary plus bonus plan
• 25 days holiday plus bank holidays
• Private healthcare
• Pension
• Life insurance
• Employee Assistance Program
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Training and career development opportunities
• Supportive, collaborative and safety-driven culture

How You Will Do It

• Coordinate commercial planning activities, including performance reporting, action tracking and governance follow-up.
• Drive Salesforce data quality, opportunity management, account discipline and pipeline hygiene across the EMEA Controls business.
• Prepare and analyse data for pipeline reviews, forecast discussions, business reviews and KPI tracking.
• Develop, maintain and enhance Power BI dashboards, reports and performance summaries.
• Support sales enablement initiatives through onboarding resources, playbooks, training materials and internal communications.
• Monitor adoption of commercial tools, dashboards and enablement programmes.
• Partner with Sales and Marketing teams to support demand generation activities, installed base growth and campaign conversion tracking.
• Identify process improvement opportunities, document standard ways of working and support implementation of best practices.
• Coordinate with cross-functional stakeholders to ensure timely inputs, issue resolution and action completion.
• Contribute to continuous improvement projects using data analysis, structured problem-solving and change management principles.

What We Are Looking For

Required

• Bachelor's degree in Business, Engineering, Finance, Marketing, Data Analytics or a related discipline.
• 5-7 years' experience in commercial operations, sales operations, business analytics, sales enablement, marketing operations or a similar role.
• Experience using Salesforce, Power BI, Excel and Microsoft 365 applications.
• Good understanding of CRM processes, sales pipeline management, forecasting and business performance reporting.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to translate data into meaningful insights and recommendations.
• Strong communication and stakeholder management skills across multiple functions and countries.
• Proactive, organised and accountable with a continuous improvement mindset.

Beneficial

• Experience within controls, building technologies, industrial solutions, energy management, software or other B2B technical sales environments.
• Knowledge of commercial enablement programmes, sales training initiatives or marketing operations.
• Experience supporting regional or international commercial teams.
• Interest in developing advanced analytics, automation and commercial excellence capabilities.