Commercial Officer

Mears Group; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Mears Rewards

Volunteering leave

Family-friendly policies

Job summary

Mears Group is seeking a Commercial Officer based in Brent to support the General Manager in maintaining commercial control and ensuring accurate reporting across housing property contracts. The role focuses on cost control, quality, compliance, and value for money while delivering excellent customer service and safety.

You will lead Commercial Assistants and help drive best-in-class practices. This full-time, permanent position offers a pathway to develop across a national housing and care

Qualifications

• Experience in a commercial environment, ideally within social housing.
• Proven ability to manage administrative processes accurately and efficiently.
• Comfortable working to deadlines in a busy office setting.
• Strong time management and organisational skills.
• Proficient with MS Office and computerised systems.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Support the General Manager in maintaining commercial control and accurate reporting across housing property contracts.
• Uphold high standards of commercial activity with a focus on cost control, quality and compliance.
• Drive best-in-class commercial practices to ensure value for money and customer service.
• Manage and develop Commercial Assistants within the team.
• Support administrative tasks across local operations and internal departments.
• Record and respond to client and service user communications in a timely and professional manner.
• Input cost data to enable timely completion and billing of work orders.
• Liaise with colleagues to share accurate information across teams.
• Maintain company assets in line with policy and report damages or issues promptly.

Skills

Strong time management

Organisational skills

Excellent communication skills

Customer service ethos

Health & safety commitment

Stakeholder liaison

Tools

Microsoft Office

Computerised systems

Job description

Annual salary: up to £45,000.00

Commercial Officer

Location: Brent

Contract Type: Full-Time, Permanent

Salary: up to £45,000 per annum

Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

About the Role

We’re seeking a highly motivated Commercial Officer to join our dedicated team based in the Brent office. In this key role, you’ll support the General Manager in maintaining strong commercial control and delivering accurate reporting across our housing property contracts. You’ll be responsible for upholding high standards of commercial activity, with a clear focus on cost control, quality, and compliance. Your expertise will help drive best-in-class commercial practices, ensuring value for money while maintaining our commitment to excellent customer service and safety. In addition, you’ll manage and develop Commercial Assistants within the team, fostering a collaborative and high-performing environment.

This is a fantastic opportunity for someone looking to make a meaningful impact within a leading housing and care provider, while growing their career in a commercially focused role.

Role Responsibilities

• Support the General Manager in maintaining commercial control and accurate reporting across housing property contracts
• Uphold high standards of commercial activity with a focus on cost control, quality, and compliance
• Drive best-in-class commercial practices to ensure value for money and excellent customer service
• Manage and develop Commercial Assistants, fostering a collaborative and high-performing team environment
• Support administrative tasks across local operations and internal departments
• Record and respond to client and service user communications in a timely and professional manner
• Manage materials requisitions, purchase orders, and invoicing processes efficiently
• Input cost data to enable timely completion and billing of work orders
• Communicate with service users regarding ongoing works, ensuring clarity and responsiveness
• Liaise with colleagues to ensure accurate and timely information is shared across teams
• Maintain company assets in line with policy and report any damages or issues promptly
• Attend meetings and training sessions as required to support continuous development
• Uphold high standards of professionalism, health & safety, and customer care in all aspects of the role

Role Criteria

• Experience in the above duties or similar
• Experience in a commercial environment, ideally within the social housing sector
• Proven ability to manage administrative processes accurately and efficiently
• Comfortable working to deadlines in a busy office setting
• Strong time management, planning, and organisational skills
• Confident using computerised systems and Microsoft Office applications
• Excellent written, verbal, and interpersonal communication skills
• Strong customer service ethos with a professional approach to all interactions
• Ability to liaise effectively with service users, colleagues, and external stakeholders
• Willingness to attend meetings and training sessions as required
• Commitment to maintaining high standards of health & safety and company procedures

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – a company-wide celebration of your hard work
• Volunteering leave to support community initiatives
• Mears Rewards – discounts on groceries, holidays, eye tests, and more
• Family-friendly policies and support

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.