Commercial Motor Claims Handler

Aviva; Norwich; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

An established industry player is seeking a Commercial Motor Claims Handler to join their dynamic team. In this role, you will support customers through the motor claims process, ensuring a seamless experience while managing relationships with brokers. You'll thrive in a fast-paced environment, utilizing your strong digital skills and passion for customer service. The position offers a competitive salary, flexible working hours, and a range of attractive benefits, including a generous pension scheme and opportunities for personal development. If you're looking for a role where no two days are the same, this is the perfect opportunity for you.

Benefits

Bonus opportunity - 6% of annual salary

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares up to £1,200 per year

Paid volunteering days

Flexible benefits including cycle to work

Wellbeing support and tools

Qualifications

• Experience in managing client relationships and delivering high-quality customer service.
• Ability to work in a fast-paced environment and juggle multiple tasks.

Responsibilities

• Support customers through the motor claims process, ensuring minimal inconvenience.
• Build strong relationships with brokers and provide updates on claims.

Skills

Customer Service

Multi-tasking

Team Player

Digital Skills

I.T Skills

Tools

Microsoft Outlook

Microsoft Word

Job description

Commercial Motor Claims Handler

Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits.

Our standard full-time contracts are for 35 hours per week (with options for part-time working). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for a 40-hour contract following your Team Leader's approval.

Due to continued growth in this area of the business, we have some exciting opportunities available in our Commercial Lines Motor Claims Team, where you could be dealing with trucks, trailers, HGV's, agricultural vehicles, taxi fleets, and many more!

Do you have experience managing relationships with large clients, a passion for giving great customer service, and a desire for a role where no two days are the same? If so, we'd love to hear from you.

These are permanent roles that will involve hours covering our opening times of 8.00am to 6.00pm (Monday - Friday).

A bit about the job

Your role will be to support our customers or brokers through the journey of making a motor claim. You may be taking the first report of their claim and creating bookings with our suppliers to get the customer back on the road, but you will also continue supporting them for the duration of the claim. You could be arranging provision of replacement vehicles, paying out vehicle settlements, or giving updates on repairs or liability.

You need to work proactively on the claim, building strong relationships with brokers, and minimizing the inconvenience to our customers' daily lives. You will need to juggle multiple tasks at pace and utilize a range of digital systems.

Please click on the video link for an insight on how we help our customers at their times of need: Video Link

Skills and experience we're looking for

• Ability to work in a fast-paced environment, multi-tasking, and prioritizing responsibilities.
• Team player mentality, with a willingness to learn and help others out.
• Passionate about delivering brilliant customer service, i.e., someone who takes pride in producing a high standard of work and putting the customer first.
• Embrace and support change, matched with the ability to share ideas and suggestions to improve our customers' journey.
• Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

What you'll get for this role

• Starting salary between £25,100 to £28,500 based on a 35-hour week or pro rata up to £32,571 if you prefer a 40-hour week (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone. We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Viktoria David-Vida on [e-mail].