Commercial Manager

Suffolk County Council; Woodbridge; Hybrid; GBP 40,000 - 44,000; Full time

Benefits offered by this job

Health and wellbeing package

Pension scheme

Wellbeing initiatives

Learning and development opportunities

Discounts on tech, holidays, travel

Car benefit scheme and cycle to work

Job summary

East Suffolk Services Limited is recruiting a Commercial Manager to lead the Trade Waste team and deliver safe, compliant, customer-focused and commercially successful waste and recycling services in our district. You will oversee staff, vehicles and resources to meet service demands and contractual obligations.

You will manage customer enquiries and complaints, build positive relationships with customers and stakeholders, and support improvements to service delivery and efficiency while leading

Qualifications

• Experience in waste, recycling or environmental services sector.
• Commercial or operational management background is preferred.
• Understanding of environmental and health and safety legislation and budgeting.

Responsibilities

• Lead and develop the Trade Waste team to deliver safe, compliant and customer-focused services.
• Oversee staff, vehicles and resources to meet service demands and contracts.
• Manage customer enquiries and complaints and drive service improvements.
• Recruit, induct, train and manage performance to develop the team.

Skills

People management

Budgeting

Communication

Leadership

Job description

• East Suffolk Services Limited
• Address: Lowestoft NR32 2EF or Ufford, Woodbridge, Suffolk IP13 6ET
• Salary: £40,444 - £44,253 per annum
• Hours: 37 hours per week, Monday - Friday
• Contract: Permanent

Be part of a dynamic team that makes a difference.

At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.

We’re a new, growing organisation; full of energy, ambition, and purpose. As part of our team, you’ll play an important role in helping us shape high-quality, efficient services that people rely on every single day.

This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.

We currently have an opportunity to join our Trade Waste team as a Commercial Manager.

Your role

Alongside the wider waste management team, you will lead and develop the Trade Waste team to deliver safe, compliant, customer-focused and commercially successful waste and recycling services. You will be responsible for ensuring services are delivered efficiently, in line with relevant legislation, industry best practice and agreed service standards, while maintaining a strong focus on customer satisfaction and business growth.

You will oversee the effective development of staff, vehicles and operational resources, ensuring service demands and contractual obligations are met. You will manage customer enquiries and complaints, build positive relationships with customers and stakeholders, and support improvements to service delivery and efficiency.

People management will be a key part of the role, including leading recruitment, inductions, training, performance management and employee development. You will support and motivate the team to deliver excellent customer service and drive continuous improvement.

What you will need

You will ideally have previous experience working within the waste, recycling or environmental services sector, along with experience in a commercial or operational management role. You will have a good understanding of relevant environmental and health and safety legislation, as well as budgeting and financial management.

Excellent communication and interpersonal skills are essential, as well as the ability to lead, support and motivate a team. You will be organised, able to work well under pressure, and committed to delivering high-quality services for customers.

Thinking of joining us?

At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work.

Do you have the skills, experience, or potential to succeed in this role? If so, we’d love to hear from you.

We value our staff

In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:

• A top-tier health and wellbeing package through Canada Life, one of the UK’s leading providers — including online access to UK-based GPs, plus life insurance.
• A competitive, matched pension scheme through Royal London.
• Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
• Learning and development opportunities tailored to your role and personal goals.
• Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
• A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.

For more information on our fantastic benefits scheme, see our employee benefits brochure (pdf).

For more information

For an informal discussion regarding this post, please contact Stuart Mortimer, Head of Recycling and Waste, by emailing [e-mail]

Closing date: 11.30 pm, 1 November 2026.

Interview date: Week commencing 9 November 2026.