Commercial Lead

Whitbread; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Whitbread is seeking a Commercial Lead in London to drive revenue delivery across their hotel portfolio. This leadership role involves formulating commercial strategies, enhancing team collaboration, and utilizing market insights to navigate dynamic pricing and inventory management. Attractive perks include private healthcare, a retirement plan, and substantial discounts on stays and dining.

Benefits

Private healthcare

Up to 10% matched pension

Up to 60% discount on Premier Inn stays

Company Car or Car Allowance

Annual Incentive of up to 30%

Qualifications

• Ability to build relationships and influence non-line management teams.
• In-depth knowledge of market landscape and pricing principles.
• Proven decision-making ability with financial awareness.

Responsibilities

• Maximising volume, revenue, and contribution across UK hotels.
• Formulating and executing a commercial strategy.
• Identifying risks and opportunities to maximise revenue delivery.

Skills

Strong interpersonal skills

Communication skills

Commercial acumen

Numeracy

Strategic thinking

Job description

Intro: The Commercial Lead is a key member of the Commercial Division, a market and customer expert. This role will set the commercial strategy and objectives for a portfolio of hotels in the UK, own the backlog of strategic and tactical activity to achieve these objectives, drive accountability for execution across multiple teams and stakeholders, with the ultimate purpose of maximising revenue delivery.

A leader and communicator, the Commercial Lead will be at the heart of the commercial model, fostering collaboration across functional teams, to successfully execute strategic trading initiatives and act as the agent of commercial performance across the wider business.

Location: London, Holborn (Office based 3 days a week)

Why you'll love it here:

· Private healthcare

· Up to 10% matched pension

· Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

· Company Car or Car Allowance

· Annual Incentive of up to 30%

What you’ll do:

• Single accountability of revenue delivery for a portfolio of UK hotels - maximising volume, revenue and contribution.
• Formulation of a commercial strategy with specific objectives, across multiple markets within a portfolio.
• Execution of the commercial plan through the business cycle process and agile working methodology.
• Identify risks, mitigate issues and exploit opportunities, to maximise revenue delivery.
• Creation and ownership of a prioritised backlog, detailing strategic and tactical activity, identified through monitoring of trading performance, incorporation of digital or commercial development initiatives, reacting to market and competitor activity.

What we need:

• Strong interpersonal and communication skills, with the ability to build relationships, to lead, influence and create accountability with non-line management teams and colleagues, where multiple priorities need to be managed.
• The Commercial Lead should be market experts (not execution specialists), guiding each of the teams/resource pools in the matrix organisation, through strategic and tactical initiatives, fostering collaboration, with an end-to-end view of revenue delivery performance. This will necessitate an in-depth knowledge of their geographical portfolio, customer and competitor landscape.
• An understanding of the principles of dynamic pricing and perishable inventory management, digital acquisition, e-commerce and hotel operations, ideally with experience implementing these within a relevant industry.
• Evidence of proven commercial acumen and decision-making ability, with good financial awareness and numeracy.
• Sound presentation skills, with an ability to effectively communicate complex strategies and challenge thinking at all levels within the business.

Be part of our Commercial Team at Whitbread

Our brands speak for themselves, but that’s down to the work that our Marketing team put in. Creativity and innovation allow us to elevate our brands, gain new guests and keep our regulars coming back for more. From producing branded adverts that showcase our ever-changing hotel rooms, right through to promoting new launches, B2B and collaborating with Media agencies to deliver different digital campaigns, you’ll be there using insight, data and strategy to get our brands noticed.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.