Commercial Insurance Broker & Client Success Lead

Lawes Consulting Group; Leicester; On-site; GBP 28,000 - 42,000; Full time

Job summary

Lawes Consulting Group in Leicestershire is seeking an experienced Commercial Account Handler / Broker to join a growing insurance team. You will support conversion of new business, manage existing client accounts and handle renewals with broker, client and insurer relationships.

You will use Acturis for records, negotiate quotations and assist with invoicing; strong communication and organisation are essential to deliver excellent service.

Qualifications

• Previous experience within commercial insurance broking or account handling.
• Good understanding of commercial insurance products and the broking process.
• Experience dealing with insurers, clients and brokers.
• Strong communication and relationship-building skills.
• Good organisational skills and the ability to manage multiple priorities.
• Confidence negotiating with insurers and handling client objections.
• A positive, proactive approach with a genuine focus on customer service.
• Good working knowledge of Acturis, alongside Microsoft Word, Excel and Outlook.

Responsibilities

• Support the conversion and placement of new commercial insurance business.
• Manage and service existing client accounts, ensuring high levels of customer service and retention.
• Build and maintain strong working relationships with appointed representatives, clients and insurers.
• Obtain and negotiate quotations in line with the agreed broking strategy.
• Process renewals within required timescales, ensuring all documentation is accurate and up to date.
• Maintain accurate client records and activity diaries using Acturis.
• Handle day-to-day client enquiries, policy adjustments and documentation.
• Assist with invoicing and support the credit control process.
• Support clients and brokers with claims notifications where required.
• Identify opportunities to improve business retention and new business conversion.
• Work collaboratively with colleagues to ensure the smooth running of the wider team.

Skills

Commercial insurance broking

Account handling

Acturis

Client relationship skills

Negotiation with insurers

Organisational skills

Multitasking

Communication skills

Tools

Acturis

Microsoft Word

Microsoft Excel

Outlook

Job description

Lawes Consulting Group in Leicestershire is seeking an experienced Commercial Account Handler / Broker to join a growing insurance team. You will support conversion of new business, manage existing client accounts and handle renewals with broker, client and insurer relationships.

You will use Acturis for records, negotiate quotations and assist with invoicing; strong communication and organisation are essential to deliver excellent service.