Commercial Insurance Admin & Renewal Specialist

Stride Resource Management Ltd; Lutterworth; In loco; GBP 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

Stride Resource Management Ltd in the United Kingdom is seeking an office-based administrator to support commercial lines administration, set up New Business and Renewal cases in Acturis, and liaise with insurers.

You will handle diary management, issue policy documents, respond to client enquiries, invoice clients, and look for process improvements while maintaining high customer service.

Competenze

• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to handle complaints and unhappy customers.
• Pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication / listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.

Mansioni

• Send out Renewal Declarations and proposal Forms.
• Manage Assigned Diary Entries.
• Issue policy documents and EL Certificates and update client records after scrutiny.
• Respond to enquiries from clients, brokers and underwriters via phone, letter, email or fax in a courteous and helpful manner.
• Scrutinise policy documents and EL Certificates and update client records accordingly.
• Collate ERNs from clients and check sanctions lists for existing clients.
• Update client records in Acturis and file physically if necessary.
• Process MTA's and invoicing clients.
• Identify and cross-sell opportunities.
• Handle incoming customer requests and resolve issues promptly and thoroughly.
• Gather customer information, anticipate needs, educate customers to prevent future contacts, and document interactions.
• Troubleshoot customer issues over the phone and analyse situations with automated information systems.
• Balance company policy with customer benefits in decision making.
• Drive process improvements to enhance customer experience.
• Compile and generate reports related to customer service surveys.

Conoscenze

Customer service orientation

Clear communicator

Strong listening skills

Problem solving

Team player

Flexible schedule

Attention to detail

Descrizione del lavoro

Stride Resource Management Ltd in the United Kingdom is seeking an office-based administrator to support commercial lines administration, set up New Business and Renewal cases in Acturis, and liaise with insurers.

You will handle diary management, issue policy documents, respond to client enquiries, invoice clients, and look for process improvements while maintaining high customer service.