Commercial Insurance Account Specialist

Everywhen, part of the Ardonagh Group; West Midlands; On-site; GBP 26,000 - 37,000; Full time

Job summary

Everywhen, part of the Ardonagh Group, is seeking a Commercial Account Handler in Dudley to manage a portfolio of commercial clients, build strong relationships and renewals, and act as their day-to-day adviser across a variety of sectors.

You will collaborate with Account Executives, liaise with insurers to negotiate terms, and ensure all activities comply with FCA requirements while delivering a professional service.

Qualifications

• Previous experience in a Commercial Account Handler, Insurance Account Handler, Broker Support or similar insurance role.
• Knowledge of commercial insurance products, including Property, Liability, Motor Fleet, Professional Indemnity or Commercial Combined policies.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive approach and a genuine passion for providing excellent customer service.
• Progress towards, or an interest in studying towards, CII qualifications would be advantageous.

Responsibilities

• Managing a portfolio of commercial insurance clients across a range of industries.
• Building strong relationships with customers and becoming their day-to-day point of contact.
• Preparing and negotiating renewals with insurers.
• Handling mid-term adjustments, policy changes and renewals.
• Obtaining quotations and presenting suitable insurance solutions.
• Working closely with Account Executives to deliver excellent client outcomes.
• Liaising with insurers to negotiate competitive terms and cover.
• Ensuring all customer interactions meet FCA and regulatory requirements.
• Providing a professional and responsive service, identifying opportunities to enhance client retention and satisfaction.

Skills

Commercial insurance

Relationship building

Renewals

Customer service

Regulatory compliance

Education

CII qualifications

Job description

Everywhen, part of the Ardonagh Group, is seeking a Commercial Account Handler in Dudley to manage a portfolio of commercial clients, build strong relationships and renewals, and act as their day-to-day adviser across a variety of sectors.

You will collaborate with Account Executives, liaise with insurers to negotiate terms, and ensure all activities comply with FCA requirements while delivering a professional service.