Commercial Account Handler

Everywhen, part of the Ardonagh Group; West Midlands; On-site; GBP 26,000 - 37,000; Full time

Job summary

Everywhen, part of the Ardonagh Group, is seeking a Commercial Account Handler in Dudley to manage a portfolio of commercial clients, build strong relationships and renewals, and act as their day-to-day adviser across a variety of sectors.

You will collaborate with Account Executives, liaise with insurers to negotiate terms, and ensure all activities comply with FCA requirements while delivering a professional service.

Qualifications

• Previous experience in a Commercial Account Handler, Insurance Account Handler, Broker Support or similar insurance role.
• Knowledge of commercial insurance products, including Property, Liability, Motor Fleet, Professional Indemnity or Commercial Combined policies.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive approach and a genuine passion for providing excellent customer service.
• Progress towards, or an interest in studying towards, CII qualifications would be advantageous.

Responsibilities

• Managing a portfolio of commercial insurance clients across a range of industries.
• Building strong relationships with customers and becoming their day-to-day point of contact.
• Preparing and negotiating renewals with insurers.
• Handling mid-term adjustments, policy changes and renewals.
• Obtaining quotations and presenting suitable insurance solutions.
• Working closely with Account Executives to deliver excellent client outcomes.
• Liaising with insurers to negotiate competitive terms and cover.
• Ensuring all customer interactions meet FCA and regulatory requirements.
• Providing a professional and responsive service, identifying opportunities to enhance client retention and satisfaction.

Skills

Commercial insurance

Relationship building

Renewals

Customer service

Regulatory compliance

Education

CII qualifications

Job description

Are you an experienced insurance professional looking to develop your career with one of the UK's largest independent insurance brokers?

We're looking for a Commercial Account Handler to join our growing team in Dudley. This is an excellent opportunity for someone with experience in commercial insurance who enjoys building strong client relationships, delivering outstanding service, and being a trusted adviser to businesses across a wide range of sectors.

Working closely with Account Executives and insurers, you'll play a key role in managing and developing a portfolio of commercial clients, ensuring their insurance programmes continue to meet their evolving needs.

What You'll Be Doing

As a Commercial Account Handler, you'll be responsible for:

• Managing a portfolio of commercial insurance clients across a range of industries.
• Building strong relationships with customers and becoming their day-to-day point of contact.
• Preparing and negotiating renewals with insurers.
• Handling mid-term adjustments, policy changes and renewals.
• Obtaining quotations and presenting suitable insurance solutions.
• Working closely with Account Executives to deliver excellent client outcomes.
• Liaising with insurers to negotiate competitive terms and cover.
• Ensuring all customer interactions meet FCA and regulatory requirements.
• Providing a professional and responsive service, identifying opportunities to enhance client retention and satisfaction.

What We're Looking For

To be successful in this role, you'll ideally have:

• Previous experience in a Commercial Account Handler, Insurance Account Handler, Broker Support or similar insurance role.
• Knowledge of commercial insurance products, including Property, Liability, Motor Fleet, Professional Indemnity or Commercial Combined policies.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive approach and a genuine passion for providing excellent customer service.
• Progress towards, or an interest in studying towards, CII qualifications would be advantageous.

INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.