Commercial Insurance Account Handler

CKB Recruitment Ltd; Northfleet; On-site; GBP 28,000 - 38,000; Full time

Job summary

CKB Recruitment Ltd is seeking a Commercial Account Handler for a Gravesend-based role in an expanding insurance group. The position handles a mixed portfolio of commercial lines, including niche areas, with a salary range of £28-£38,000 and a focus on client service and operational excellence.

You’ll manage enquiries, renewals, mid-term adjustments, quotations, documents, and claims support while ensuring FCA compliance and strong client relationships.

Qualifications

• 2–3 years' experience in a commercial insurance broking environment.
• Experience using Acturis is essential.
• Exposure to etrade processing is advantageous.

Responsibilities

• Managing day-to-day client enquiries.
• Processing mid-term adjustments and policy amendments.
• Preparing and negotiating commercial renewals.
• Obtaining and comparing quotations from insurers.
• Producing policy documentation and maintaining records.
• Supporting clients with claims-related enquiries.
• Building and maintaining strong client relationships.
• Ensuring all work complies with FCA and company standards.

Skills

Commercial insurance knowledge

Customer service

Relationship building

Organisation

Education

Progress towards Cert CII

Tools

Acturis

E-trade processing

Job description

Commercial Account Handler

Gravesend

£28-£38,000

Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients?

We are currently working with a highly regarded and rapidly growing insurance group, who are now looking to strengthen their team with the appointment of a Commercial Account Handler to join their office in Gravesend.

This is a fantastic opportunity to join a business that deals with a real mix of commercial lines, and on top of your usual general commercial clients, you will also get to work on some really niche lines of business, including Petrochemical clients and Travelling Fairgrounds too!

The Opportunity

As a Commercial Account Handler, you'll be responsible for dealing with a range of commercial clients, providing first-class service and technical support across a wide range of insurance products.

You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle.

Your duties will include:

• Managing day-to-day client enquiries
• Processing mid-term adjustments and policy amendments
• Preparing and negotiating commercial renewals
• Obtaining and comparing quotations from insurers
• Producing policy documentation and ensuring records are maintained accurately
• Supporting clients with claims-related enquiries
• Building and maintaining strong client relationships
• Ensuring all work is completed in line with FCA and company compliance standards

About You

To be considered for this role, you'll need previous experience working within a commercial insurance broking environment (at least 2-3 years) and be comfortable managing your own portfolio of clients as well as experience using the Acturis system (this is essential) and ideally have experience with etrade processing too.

We're particularly interested in speaking with individuals who have:

• Strong commercial insurance knowledge
• Experience handling new business, renewals and general account management responsibilities
• Excellent customer service and relationship-building skills
• Strong organisational skills and attention to detail
• The ability to work effectively both independently and as part of a team, with the ability to support more junior members of the team.

Progress towards Cert CII qualifications would be advantageous, although it is not essential.

Why Join This Broker?

This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. They now look after £17m in premium and by the end of the year, expect that to be over £20m and growth will continue from there, so it is a great time for ambitious people to be joining them. They have partner status with a number of the biggest composite insurers in the market too!

You’ll benefit from:

• A friendly and collaborative team culture
• A varied portfolio of commercial clients
• Opportunities to further develop your technical knowledge
• Long-term career prospects within a growing independent brokerage
• The chance to work for a business that prioritises client relationships over call volumes and targets

If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you.