Commercial Director

IDEX Consulting Ltd.; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

IDEX Consulting Ltd. is seeking a hands-on leader for its commercial delivery team to manage a portfolio of client accounts from setup through delivery, renewal and close-out.

You will oversee tenders, renewals and complex client issues, coaching junior colleagues and driving high-quality outcomes for senior stakeholders. You will lead strategy, timelines and governance, partner with brokers and insurers, and ensure clear recommendations based on market data.

Qualifications

• Substantial experience managing insurance tenders, renewals and broker relationships.
• Fluency in English and minimum of 1 other European language.
• The confidence and judgement to engage with senior client stakeholders on complex accounts.
• Strong project-management skills and a disciplined approach to budgets, timelines and compliance.
• The ability to analyse complex proposals and present clear, decision-useful advice.
• Experience of supervising, reviewing and developing junior team members.
• A commercial mindset and a drive to raise standards.

Responsibilities

• Manage a portfolio of client engagements from project set-up through delivery, renewal and close-out, including complex and strategically important accounts.
• Lead insurance tenders and renewals: set the strategy, build and run the timetable, brief Brokers and hold Brokers and insurers to account on quality and deadlines.
• Review and compare Broker and insurer proposals on structure, pricing, security, service and value and turn complex market information into clear recommendations for clients.
• Lead or support Broker and insurer meetings and negotiations, challenging constructively where needed.
• Keep tight control of project scope, resourcing, budgets, timelines, reporting and records and flag risks early with clear recommendations.
• Work closely with technical specialists so that coverage requirements and wording improvements are reflected in market activity.
• Build strong client relationships, manage expectations on demanding projects and spot opportunities to expand the services you provide.
• Oversee, quality-assure and coach junior colleagues, helping them take on more ownership of client and Broker work.
• Build a strong network of Broker and insurer contacts and help set consistent standards across the team.

Skills

Insurance tenders

Broker relationships

Project management

Stakeholder management

Budgeting & timelines

Coaching juniors

Job description

About the business

Our client is a fast-growing, disruptive advisory firm in a very mature industry. It works with a broad range of corporate clients on every stage of the insurance process, from analysing risk and drafting contracts and policies to managing and resolving complex, high-stakes claims. The firm is known for a thorough, forensic approach and exceptionally high-quality work. It is not afraid to uncover uncomfortable truths or challenge accepted wisdom.

The role

This is a hands-on leadership role in the firm's commercial delivery team. You'll run your own portfolio of client accounts while overseeing, coaching and developing Junior Project Managers and Associates. A central part of the job is taking end-to-end ownership of written-lines tenders and complex renewal exercises and you'll act as a trusted point of contact for senior client stakeholders.

What you'll do

• Manage a portfolio of client engagements from project set-up through delivery, renewal and close-out, including complex and strategically important accounts
• Lead insurance tenders and renewals: set the strategy, build and run the timetable, brief Brokers and hold Brokers and insurers to account on quality and deadlines
• Review and compare Broker and insurer proposals on structure, pricing, security, service and value and turn complex market information into clear recommendations for clients
• Lead or support Broker and insurer meetings and negotiations, challenging constructively where needed
• Keep tight control of project scope, resourcing, budgets, timelines, reporting and records and flag risks early with clear recommendations
• Work closely with technical specialists so that coverage requirements and wording improvements are reflected in market activity
• Build strong client relationships, manage expectations on demanding projects and spot opportunities to expand the services you provide
• Oversee, quality-assure and coach junior colleagues, helping them take on more ownership of client and Broker work
• Build a strong network of Broker and insurer contacts and help set consistent standards across the team

What you'll bring

• Substantial experience managing insurance tenders, renewals and broker relationships, ideally in commercial insurance, broking or risk advisory
• Fluency in English and minimum of 1 other European language
• The confidence and judgement to engage with senior client stakeholders on complex accounts
• Strong project-management skills and a disciplined approach to budgets, timelines and compliance
• The ability to analyse complex proposals and present clear, decision-useful advice
• Experience of supervising, reviewing and developing junior team members
• A commercial mindset and a drive to raise standards

Why apply?

You'll join a business that is actively changing how commercial insurance is done. You'll have real ownership of high-profile client work and the chance to shape a growing, high-performing team.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.