Account Handler

IDEX Consulting; Leicester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Career development support

Friendly team environment

Job summary

IDEX Consulting is seeking an experienced Commercial Account Handler to support Account Executives and service a varied book of commercial clients. This role offers a hybrid working arrangement and opportunities to develop professionally within a growing brokerage.

You will manage renewals, MTAs, and new business, liaising with insurers to secure competitive cover while ensuring FCA compliance and exceptional client service.

Qualifications

• Experience in a commercial insurance broking environment.
• Strong technical knowledge of UK commercial insurance products.
• Confident communicator with excellent attention to detail.
• Proactive, client-focused, and team-oriented.
• Cert CII qualification (or working towards) is a plus.

Responsibilities

• Manage renewals, mid-term adjustments (MTAs), and new business processing.
• Provide prompt, professional support to clients and Account Executives.
• Liaise with insurers to negotiate terms and secure competitive cover.
• Maintain up-to-date documentation and ensure compliance with FCA requirements.
• Help clients understand their policies and ensure their insurance needs are fully met.
• Handle a broad range of commercial risks, from property and liability to fleet and packages.

Job description

Are you an experienced Account Handler with a solid understanding of commercial insurance and a passion for delivering excellent client service? We're working with a well-established and growing insurance broker looking for a Commercial Account Handler to join their dynamic team. This is a great opportunity to work across a varied book of commercial clients, supporting Account Executives and ensuring smooth day-to-day servicing.

Key Responsibilities:

• Manage renewals, mid-term adjustments (MTAs), and new business processing
• Provide prompt, professional support to clients and Account Executives
• Liaise with insurers to negotiate terms and secure competitive cover
• Maintain up-to-date documentation and ensure compliance with FCA requirements
• Help clients understand their policies and ensure their insurance needs are fully met
• Handle a broad range of commercial risks, from property and liability to fleet and packages

What we're looking for:

• Experience in a commercial insurance broking environment (essential)
• Strong technical knowledge of UK commercial insurance products
• A confident communicator with excellent attention to detail
• Proactive, client-focused, and team-oriented
• Cert CII qualification (or working towards) is a plus

What's on offer:

• Competitive salary and benefits package
• Flexible and hybrid working options
• Full support with professional qualifications and career development
• A friendly, inclusive team environment with real growth opportunities
• The chance to work on a wide range of commercial risks and build strong client relationships

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.