Commercial & Contract Support Representative

ZipRecruiter; Chandler's Ford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading aerospace firm is seeking a Contract Support Specialist to provide commercial and contracts assistance to their Customer Service Centre. The role involves drafting agreements, supporting sales teams, and managing proposal submissions. Ideal candidates will have strong communication skills, attention to detail, and relevant experience in contract management. This position offers the opportunity to work with senior management and clients in a dynamic environment.

Qualifications

• Self-motivated team player with degree qualification or equivalent.
• Ability to interface with senior managers and customers.
• Experience in generating proposals and drafting contracts.

Responsibilities

• Provide commercial support to the P&WC Customer Service Centre.
• Draft and customize contracts and proposals.
• Coordinate approval processes using SAP and SharePoint.

Skills

Communication

Organizational Skills

Attention to Detail

Business Writing

Interpersonal Skills

Computer Skills

Education

Degree qualification or equivalent

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Job description

Job Description

Pratt & Whitney Canada Customer Service Centre Europe represents one of the world’s leading aircraft engine manufacturers as the exclusive service centre for all P&WC engine operations located in Europe, Middle East and Africa. The service centre is the single point of contact for after-sales support in the territory including repair and overhaul, engine fleet management, customer support and logistic support functions.

Responsibilities:

Reporting to the Director of Commercial Programs and providing commercial and contracts support to the P&WC Customer Service Centre organisation, including the commercial programs and regional sales teams. The job holder will:

1. Support Regional Sales Managers, Director EMEA Sales, and Director of Commercial Programs with proposals, tender responses, and processing of sales concessions for engine maintenance services, including coordination of input from other stakeholders within the organisation.
2. Draft and customise contracts from agreed boilerplates, including Engine Service Agreements, Fleet Management Program Agreements, and Engine Sale/Exchange Agreements.
3. Support the Sales team and Customer Service organisation in making contract changes during negotiations, utilising agreed alternate contracts where available or coordinating with the Contracts Specialist or Director of Commercial Programs to draft suitable alternate wording.
4. Support Contracts Specialist and the Commercial Programs team in the processing of contract amendments, side letters, and reports.
5. Support and coordinate the approval processes for proposals and contracts using SAP and SharePoint systems. Upload and maintain company signed documents on these systems.
6. Compile company documents in support of tenders and other customer requests.
7. Provide backup and assistance as required to the Contracts Specialist.

Qualifications:

The ideal candidate should be a self-motivated team player, have an appropriate degree qualification or equivalent, and demonstrate:

• Strong communication and interpersonal skills, with the ability to interface comfortably with senior managers internally as well as with customers, and possess excellent business writing skills.
• Very effective organisational abilities and high attention to detail.
• Excellent computer skills including Word, Excel, PowerPoint, SharePoint, and SAP.
• Previous experience and training in generating commercial proposals and drafting contracts.
• French skills and SAP experience would be advantageous.
• Some travel may be required.
• Excellent written skills in English.

Pratt & Whitney CSC adheres to principles of equal employment. All qualified applications will be considered carefully without regard to gender, race, ethnicity, age, veteran status, or other characteristics protected by law.