Commercial Banking Relationship Manager

Metro Bank Plc; Swindon; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Commercial Banking Relationship Manager to drive business development and manage SME customer portfolios. This role emphasizes building strong relationships, making informed lending decisions, and collaborating with internal teams to achieve business objectives. The company prides itself on a culture that values diversity and inclusion, ensuring that all employees feel respected and valued. With a strong focus on career progression and a range of benefits including a competitive salary and hybrid working options, this position offers a fantastic opportunity for those passionate about relationship-led banking and customer service.

Benefits

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Discretionary annual bonus

Qualifications

• Experience in commercial SME business development and lending.
• Sound knowledge of commercial banking lending and credit papers.

Responsibilities

• Create and maintain a portfolio of Commercial Banking SME customers.
• Maximise customer relationships while ensuring compliance.

Skills

Commercial SME business development

Lending decisions

Customer relationship management

Communication skills

Risk awareness

Job description

Commercial Banking Relationship Manager

Permanent

Hybrid - M4 West* (Swindon, Bristol, Cardiff area)

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

1. Create, grow and maintain a portfolio of Commercial Banking SME customers through business development and by promotion of the Metro Bank relationship banking brand.
2. Maximise customer relationship, whilst remaining compliant during customer interactions with awareness of Treating Customers Fairly (TCF).
3. Make lending decisions to support Metro Bank’s business objectives whilst reinforcing the correct Metro Bank operational processes and ensuring we get things right the first time for our customers.
4. Work with Regional Commercial team colleagues to play a key role in delivering the brand and business model for Commercial Banking, maintaining and growing our commercial book.
5. Support retail colleagues in local Stores, working collaboratively to generate new business and achieve great results for our customers.
6. Build key relationships with key internal stakeholders.
7. Be responsible for credit risk and financial crime risk of your portfolio.

*This role can be based across the M4 corridor west – if you live/work in this part of the country, including Cardiff, Bristol, Swindon, etc and are interested in this role, please do apply and our recruiter will be able to run through location information and options at any screening call!

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

1. Experience in commercial SME business development and lending, including new business generation, from within a banking/financial services requirement.
2. Sound knowledge of commercial banking lending, with experience/ability to understand and write credit papers to the required level.
3. Portfolio and relationship management experience within a financial services environment, including a track record of generating new business.
4. Excellent communication and customer/client relationship management, passionate about relationship-led banking.
5. To be proactive to meet (or exceed!) the objectives of the role.
6. Proven ability to build rapport internally and externally.
7. Aware of financial crime and 'what good looks like'.
8. To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you…

1. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
2. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
3. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!