Commercial AI Ops Engineer — GTM Hub Lead

Plentific; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped OTE

25 days holiday

Flexible working

Private healthcare

Enhanced parental leave

Pension scheme

Life insurance

Learning platform

Cycle to Work

Company lunches

Job summary

Plentific is seeking a Commercial AI Ops (GTM Engineer) to own the Commercial AI Hub end to end. Based in London with hybrid work, you will scale the hub, turn business problems into clear requirements, and ship AI-powered capabilities for Sales, CS, Marketing and RevOps.

You'll work with low-code and AI tools, design integrations, drive adoption, and safeguard GDPR/compliance while shaping how a B2B team sells and serves customers.

Qualifications

• 3–5 years in GTM, RevOps, sales operations, commercial strategy or consulting
• Experience working with Sales, Marketing, Customer Success and/or RevOps teams
• Hands-on experience with Claude Cowork and Claude Code is strongly preferred
• Background in management consulting or a highly structured environment is a plus
• Experience in B2B SaaS or other high-growth technology businesses preferred
• Bonus points for experience with Salesforce, Salesloft, N8N, Clay, B2B sales in public sector / housing

Responsibilities

• Own the Commercial AI Hub end to end: roadmap, prioritisation, delivery and adoption
• Work with Sales, Customer Success, Marketing, Supply Chain and RevOps to find, size and prioritise high-value AI use cases
• Gather requirements and turn them into clear scopes, with defined phasing and acceptance criteria
• Build and ship skills, automations and AI capabilities with Claude Cowork, Claude Code and workflow automation platforms
• Design larger or integration-heavy projects and work with IT and Engineering to implement them
• Drive adoption by onboarding users, gathering feedback and iterating on what's live
• Safeguard compliance with AI governance, data protection (GDPR) and InfoSec/IT standards
• Support commercial leadership with target account list prioritisation through structured analysis
• Coordinate sales outreach plays with Sales and Marketing, with scope to automate outreach plays over time
• Map, design and improve commercial processes, and find where AI or automation can remove friction
• Give senior commercial leadership clear updates, analysis and recommendations

Skills

Builder mindset

Low-code/AI tooling

Requirements gathering

Stakeholder management

Analytical thinking

GTM/RevOps knowledge

Learning mindset

Tools

Claude Cowork

Claude Code

Salesforce

Salesloft

N8N

Clay

Job description

Plentific is seeking a Commercial AI Ops (GTM Engineer) to own the Commercial AI Hub end to end. Based in London with hybrid work, you will scale the hub, turn business problems into clear requirements, and ship AI-powered capabilities for Sales, CS, Marketing and RevOps.

You'll work with low-code and AI tools, design integrations, drive adoption, and safeguard GDPR/compliance while shaping how a B2B team sells and serves customers.