Commercial Administrator

SBV South Africa; Test Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the security and investigations industry is seeking a Commercial Administrator to manage customer onboarding and lifecycle processes. The role involves data management, user support, and ensuring high-quality service delivery. Ideal candidates will have relevant administrative experience and a diploma. This is a contract position for 9-12 months.

Qualifications

• 3 years’ administrative related experience.
• Relevant Diploma/or equivalent qualification preferably at NQF 6.

Responsibilities

• Onboard customers onto multiple business applications.
• Conduct reviews, reconciliations, and audits.
• Provide ongoing user support internally and externally.

Skills

Customer Support

Data Management

Education

Relevant Diploma

Matric

Job description

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Description

• Receive customer information from internal stakeholders and/or directly from customer.
• Validate information for quality against standard operating procedures and remediate if required.
• Create and maintain user profiles by customer type in alignment with standard operating procedures and agreed service level agreements.
• Onboard customers onto multiple business applications (Core cash systems, financial systems, and customer platform).
• Perform ongoing maintenance on Customer profiles in alignment with change requests.
• Create new user accounts on approval from Centre Managers.
• Offboard customers in alignment with termination processes.
• Update the relevant system in accordance with off boarding standard operating procedures.
• Provide offboarding reports to the relevant departments, including Billing.
• Create test IBTs for User Acceptance Testing environments.
• Conduct reviews, reconciliations, and audits to ascertain that the onboarding and customer lifecycle management processes are effective.
• Maintain a high level of process quality and consistency.
  
  

Description

Customer Onboarding and Lifecycle Management (Core)

• Receive customer information from internal stakeholders and/or directly from customer.
• Validate information for quality against standard operating procedures and remediate if required.
• Create and maintain user profiles by customer type in alignment with standard operating procedures and agreed service level agreements.
• Onboard customers onto multiple business applications (Core cash systems, financial systems, and customer platform).
• Perform ongoing maintenance on Customer profiles in alignment with change requests.
• Create new user accounts on approval from Centre Managers.
• Offboard customers in alignment with termination processes.
• Update the relevant system in accordance with off boarding standard operating procedures.
• Provide offboarding reports to the relevant departments, including Billing.
• Create test IBTs for User Acceptance Testing environments.
• Conduct reviews, reconciliations, and audits to ascertain that the onboarding and customer lifecycle management processes are effective.
• Maintain a high level of process quality and consistency.
  
  

Customer Onboarding and Lifecycle Management (SBV Connect)

• Maintain user master list for the Customer platform.
• Provide ongoing user support internally and externally for example: password management.
• Communicate effectively with external customers on processes and timelines.
• Escalate service failures which cannot be remediated to responsible business areas.
• Compile management reports and distribute to key stakeholders as and when required.
• Identify problem areas and devise solutions to enhance quality of service to reduce potential complaints and incidents.
  
  

Data and Reporting

• Manage the onboarding/maintenance and offboarding reports for accuracy.
• Ascertain/validate that accurate data is loaded onto system for business requirements and billing purposes.
• Report system faults to assist developers to resolve issues.
• Provide monthly reports on user and service management metrics.
• Conduct root cause analysis, identify trends and provide insights on key performance indicators, for example volumes onboarded and offboarded.
• Identify data quality issues and maintain data quality register for business improvements.
• Support with data cleaning initiatives.
  
  

Continuous Improvement

• Identify process and data improvement gaps to enable continuous improvement.
• Identify opportunities to improve system workflows and performance.
• Provide input into the digitization of customer processes.
  
  

General Support

• Provide administrative support for specific Commercial department deliverables (incl. ISO Quality Management, contract management)
• Schedule Commercial team meetings, coordinate attendance and support with minutes.
• Create and maintain a central document repository for the Commercial department.
• Provide ad hoc support to the Commercial team for specific departmental deliverables.
  
  

Requirements

Minimum Education and Experience Requirements

• 3 years’ administrative related experience, or high potential candidate.
• Matric
• Relevant Diploma/or equivalent qualification preferably at NQF 6, or high potential candidate
  
  

Work Level

Junior

Job Type

Contract

Salary

Market Related

Duration

9 - 12 Months

EE Position

No

Location

Houghton

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Security and Investigations

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