Commercial Administrator

Alexander Dennis Limited; Scarborough; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Enhanced maternity/paternity benefits

Job summary

Alexander Dennis Limited in Scarborough is seeking a Commercial Administrator to support the Contract Team and ensure smooth delivery of customer contracts. You will coordinate the order journey from sales orders to vehicle registration, delivery planning and customer communications, working with Sales, Planning and Manufacturing Ops to deliver an exceptional customer experience.

The ideal candidate will be highly organised, detail-oriented and capable of managing multiple priorities in a

Qualifications

• Excellent organisational skills and high attention to detail.
• Proficient with Microsoft Office, especially Excel and Word.
• Strong communication and customer service mindset.
• Ability to manage multiple tasks and meet tight deadlines.

Responsibilities

• Coordinate administrative activities across the customer order journey, from raising sales orders and contract documentation through to vehicle registration and delivery planning.
• Collaborate with Sales, Account Management, Planning, Manufacturing Operations and external stakeholders to ensure a smooth delivery and exceptional customer experience.
• Support the Contract Team and contribute to efficient business performance in a fast-paced environment.

Skills

Organisational skills

Attention to detail

Multi-tasking

Communication

Customer service

Adaptability

Learning mindset

Tools

Excel

Word

ERP systems

Order management

Finance systems

Job description

Job Title: Commercial Administrator

Location: Scarborough

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.

We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do

As a Commercial Administrator, you'll play a vital role in supporting the Contract Team to ensure the smooth and successful delivery of customer contracts.

You’ll coordinate key administrative activities throughout the customer order journey, from raising sales orders and contract documentation through to vehicle registration, delivery planning and customer communications. Working closely with Sales, Account Management, Planning, Manufacturing Operations and external stakeholders, you’ll help ensure customers receive an exceptional experience while supporting the efficient delivery of our vehicles.

This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced environment, managing multiple priorities and making a real contribution to business performance.

What We’re Looking For

We're looking for someone with excellent organisational skills, strong attention to detail and the ability to manage multiple tasks effectively.

You’ll be comfortable working with Microsoft Office applications, particularly Excel and Word, and enjoy collaborating with colleagues across different teams. You should be a strong communicator, capable of building positive working relationships and delivering high levels of customer service.

We’re seeking someone who is enthusiastic, adaptable and keen to learn, with the ability to work to tight deadlines while maintaining accuracy and professionalism.

Bonus if you have:

• Previous experience in an administrative, commercial or customer support role.
• Experience coordinating deliveries, customer orders or logistics activities.
• Knowledge of vehicle registration, taxation or DVLA processes.
• Experience processing invoices and purchase orders.
• Experience working with ERP, order management or finance systems.
• Advanced Microsoft Excel skills.
• Experience working within manufacturing, automotive or engineering environments.

What We Offer

Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values – What Guides Us

These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.

Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality: We strive for excellence in our products, services, and all that we do.

Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.

Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.