Customer Contracts Manager

Alexander Dennis Limited; Scotland; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Enhanced maternity and paternity benefits

Job summary

Alexander Dennis Limited in Larbert is seeking a Customer Contracts Manager to oversee the customer experience from order to delivery. In this role, you will manage the contract lifecycle, ensuring successful delivery and high customer satisfaction.

The ideal candidate will have commercial management experience, strong communication skills, and a detail-oriented mindset. You will collaborate across teams to fulfill contractual commitments. The position offers a competitive salary and various benefits.

Qualifications

• Experience in commercial or contract management is essential.
• Ability to engage with senior stakeholders and high-profile customers.
• Experience in managing multiple contracts in a manufacturing environment.

Responsibilities

• Manage the end-to-end customer experience from order to delivery.
• Translate customer requirements into clear specifications.
• Coordinate cross-functional activity to meet contractual commitments.

Skills

Commercially astute

Organised

Customer-focused

Strong communication skills

Attention to detail

Job description

Job Title: Customer Contracts Manager

Location: Larbert

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility.

We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do

As a Customer Contracts Manager, you’ll be responsible for managing the end‑to‑end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. You’ll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You’ll coordinate cross‑functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.

What We’re Looking For

We’re looking for a commercially astute, organised, and customer‑focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You bring experience in commercial or contract management, strong communication skills, and confidence to engage with senior stakeholders and high‑profile customers. A keen attention to detail, a right‑first‑time mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.

Bonus if you have:

• Experience within the bus industry or a technically complex manufacturing environment
• Technical knowledge of bus products and vehicle specifications
• Experience supporting factory visits, first vehicle sign‑off, or customer PDIs

What We Offer

Impact

Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth

Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging

An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits

Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values – What Guides Us

• Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
• Quality: We strive for excellence in our products, services, and all that we do.
• Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
• Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
• Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
• Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

EEO Statement

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.